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eCommerce Operations Specialist

Company: Paciolan
Location: Irvine
Posted on: November 26, 2022

Job Description:

Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.The eCommerce Operations Specialist (EOS) with Paciolan is responsible for the strategy and management of our clients' eCommerce sites (eVenue). The EOS will have a dedicated list of clients for which they will advise on areas of improvement for their eCommerce operations through analytics and industry best practices to maximize software functionality and features. The EOS will work closely with the Client Partner Team to ensure that transactional revenue goals are aligned with the company's goals and met. The EOS will also work closely with the Product Management Team to communicate and identify outstanding product needs.Responsibilities:

  • Manage standard eVenue requests from clients and collaborate with internal teams to implement those requests
    • Consult with the client and offer recommendations on how to offer tickets/donations on eVenue to ensure optimal consumer experience and to maximize revenue
    • Collaborate with the Client Partner team to maintain client satisfaction and to ensure transactional revenue goals are met
    • Coordinate implementation and testing of eVenue configurations
    • Identify eCommerce operational improvements through Google Analytics data and industry best practices
      • Create and manage a project plan to implement improvements with the client
      • Provide follow-up analysis and data to ensure the improvements have had a positive impact on user experience and conversion rates
      • Identify eVenue product improvements and advise the Product Management team on business requirements
        • Participate in cross-departmental meetings to discuss enhancement requests
        • Stay abreast of industry trends and competitor functionality
        • Participate in Go-to-Market teams to ensure a smooth roll-out of new products/features
        • Participate in monitoring of onsales as part of the Onsale Monitoring team to ensure successful consumer experience and to maximize revenue
          • Consult with the client and the Client Partner to offer recommendations/best practices for onsale preparation
          • Collaborate with all internal teams involved in the Onsale Monitoring process to identify a support plan including level of monitoring, necessary support staff, and additional technical requirements/resources
          • Compile sales data from other markets, previous similar onsales and details from the client to evaluate expected sales numbers
          • Provide sales and status updates to management, promoters, and clients Knowledge and Skills:
            • Excellent written and verbal communication skills
            • Ability to work as part of a team
            • Ability to multitask in a fast-paced environment and prioritize tasks accordingly
            • Strong organizational skills Education and Training:
              • Required:
                • A business or computer undergraduate degree from an accredited college/university
                • At least 2 years of experience on the Paciolan software platform
                • Preferred:
                  • Experience in Account/Client Management
                  • Experience with eCommerce practices and trends
                  • Experience utilizing Salesforce
                  • Intermediate to expert level knowledge of the Microsoft Office Suite and the Adobe Creative Suite All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. LEARFIELD is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity #17273

Keywords: Paciolan, Irvine , eCommerce Operations Specialist, Other , Irvine, California

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