Cashier/Customer Service

Company: Orobae
Location: Irvine
Posted on: November 25, 2022

Job Description:

*ONLY APPLY IF YOU: *
* *Are sociable and get energized interacting with customers*
* *Have an energetic, passionate attitude that's highly infectious*
* *Build relationships and rapport fast through visual and oral communication*
* *Are mindful enough to keep interactions meaningful but short*
* *Able to stand for a few hours at a time*
* *Can memorize a script and own it with your personality*
* *Have a sense of pride and ownership helping guide customers to their perfect cup*

* *18 Years or older*

*\*\* Total compensation before any additional bonuses: $18-21 per hour ($15 base pay, $3-$6 an hour in tips)\*\**

*About OROBAE*

OROBAE is a rapidly growing specialty coffee and tea concept founded in Irvine, CA. Our craft and customer service are setting new standards for excellence in coffee and tea for Orange County and beyond. We're looking for outstanding, upbeat and talented individuals who can grow with us to the next level. In return, we will provide a supportive, safe environment and equip you with all the tools you need to succeed and flourish.

This is the best time to get in on the ground level to see how a startup company gets built, succeeds and scales. If you are looking to grow with a company from the beginning, and are interested in learning more about entrepreneurship, business, marketing, and the food industry, we're going to be the perfect fit for you!

At OROBAE, we value three things most: Effort, Thought, and Care. We believe that when we embody these three principals, everything is not only achievable but that the final outcome will far surpass our own expectations.

During this Covid-19 ordeal, we are equipping our staff with masks and gloves to ensure the safety of everyone. We will provide a clean and sanitary environment for our staff and guests.

*Job Summary and Mission*

OROBAE is looking for Cashiers who genuinely enjoy building relationships, having conversations with our guests and can give impeccable customer service. Our mission is to deliver 2 things: the best customer service experience and the perfect cup of coffee or tea. As an OROBAE Cashier, you will engage deeply with our customers through the craft of beverages and conversation. You will work with other like-minded, ambitious team members who will support you.

*Summary of Key Responsibilities*

Responsibilities and essential job functions include but are not limited to the following:
* Embodies and promotes the core values of OROBAE, to always act with: Effort, Thought, and Care.
* Ability to operate and behave calmly and to standard during peak times, times of stress, or unusual situations.
* Must be attentive to customer needs by assessing, evaluating, and processing orders, requests, and concerns to OROBAE policies and standards
* Must take a customer-first approach by ensuring all beverages, food, and store environment are to standard throughout the day.
* Proactively communicates information to managers and team members so that the team can maintain an efficient, supportive, and safe work environment and inclusive customer environment
* Must be able to participate positively towards building a supportive and upbeat work culture
* Proactively stays accountable and holds others accountable for their own and each other's work in order to promote a transparent and clear work environment
* Must consistently execute to daily store operations standards as outlined by OROBAE policies and procedures.
* Consistently provides excellence in beverage craft and food preparation by following all OROBAE policies and procedures, as well as all health, safety and sanitation guidelines
* Must maintain regular and punctual attendance

*Summary of Experience*

No experience is necessary but you must have a great attitude, willingness to learn, and openness for coaching.

However, we do prefer at least 1 year experience in a customer service, retail or restaurant environment

*Basic Qualifications*
* Maintain punctual, consistent attendance
* Maintain an inclusive and engaging customer service experience
* Must be able to meet OROBAE operating policies and standards
* Must be able to meet OROBAE standards regarding the preparation of all food and beverages as according to our recipes

*Required Knowledge, Skills and Abilities*
* Ability to learn quickly and execute consistently
* Effective oral communication skills
* Knowledge of the retail environment
* Uncompromising attention to detail, quality control, and cleanliness
* Strong interpersonal skills
* Ability to work as part of a team, and individually when necessary
* Ability to build and cultivate relationships

*OROBAE is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. OROBAE will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.*

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Benefits:
* Employee discount
* Flexible schedule
Shift:
* Day shift
* Night shift
Weekly day range:
* Monday to Friday
* Weekend availability

COVID-19 considerations:
We go above and beyond to keep our staff and patrons safe. We have installed protective screens at the cashier area, provide PPE and have implemented cleaning and sanitizing procedures.

Work Location: One location%58047475%

Keywords: Orobae, Irvine , Cashier/Customer Service, Other , Irvine, California