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Customer Service Payment Clerk

Company: Glidewell Dental
Location: Irvine
Posted on: November 25, 2022

Job Description:

*Essential Functions: *

* Processes auto pay enrollments received by phone, email and secure fax.
* Accurately records payments received into Great Plains or APC.
* Sends funds electronically to the bank utilizing business deposit captures.
* Assists with generation, print, and fold of monthly customer statements and past due letters.
* Ensures accurate posting by verifying the account number, company name, payment amount and invoices.
* Returns duplicate and/or overpayments received to the customers via US Mail.
* Resolves customer inquiries related to current and previous account balance and credit card and check payments.
* Assists with general office tasks including department work queues, faxing, emailing, filing and outbound calls regarding invalid check and/or credit card data received.
* Performs other related duties and projects as business needs require at direction of management.

*Education and Experience: *

* High School diploma or equivalent.
* Minimum one (1) year of customer service experience.
* General knowledge of accounting terminology.
* General knowledge of billing procedures and collections.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee discount
* Health insurance
* Life insurance
* Paid time off
* Paid training
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Irvine, CA 92612: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Glidewell Dental, Irvine , Customer Service Payment Clerk, Other , Irvine, California

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