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Service Advisor

Company: Vinfast US
Location: Irvine
Posted on: November 24, 2022

Job Description:

JOB SUMMARY: The Service Advisor will serve as the primary point of contact for our Service Center clients. The Service Advisor will be responsible for communicating and interacting with clients to deliver and exceed all client expectations. RESPONSIBILITIES & KEY ACTIVITIES: Greet customers offering an excellent customer experience at all steps of the service process Consult with the technician team to appropriate service options where needed Accurately document client concerns Assess client needs accurately, performing the walk-around and write-up processes, ascertaining the primary concern through verbal interview and visual assessment Follow correct repair order documentation procedures Explain all service options to clients, including time and cost estimates Track all client vehicles through the maintenance and repair process, ensuring all client needs have been met, client understands all services performed, and answer any questions that may arise perform final QC inspection before returning vehicle to customer Invoice and collect payment Develop rapport with clients leading to lasting relationships Have a passion for sustainable transportation and changing the automotive industry MINIMUM REQUIREMENTS: High School Diploma, GED or relevant work experience 5+ years customer service experience Excellent interpersonal skills Compassionate and patient demeanor Problem solving and creative thinking skills General automotive knowledge a plus, or willingness to learn Ability to explain complicated concepts to clients who may not be familiar with industry terminology Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software Must possess a valid driver licenseVinFast has Service Advisor Openings in:_Colma, Carson & Irvine, California _Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.Job Type: Full-timeBenefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insuranceDay range: Monday to Friday Weekend availabilityShift: 8 hour shiftAbility to commute/relocate: Carson, CA 90810: Reliably commute or planning to relocate before starting work (Required)License/Certification: Driver's License (Preferred)Work Location: One location

Keywords: Vinfast US, Irvine , Service Advisor, Other , Irvine, California

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