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AM Public Area Attendant

Company: Doubletree by Hilton Irvine Spectrum
Location: Irvine
Posted on: September 24, 2022

Job Description:

Position Summary:

Cleans all public areas including entrances, doorways, sidewalks, restrooms, restaurants, meeting areas and lobbies. Reports damage, mechanical deficiencies, suspicious activities or theft.

Primary Responsibilities/Essential Functions:


-Sweeps, mops and vacuums floors in assigned areas according to department procedures.
-Dusts all furniture, pictures and shelves. Polishes wood, marble and other materials in public view. Cleans glass windows, doors and partitions.
-Empties trash receptacles and replaces trash bags.
-Thoroughly cleans restrooms, including sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with appropriate cleaning agents.
-Immediately reports any noted repairs or maintenance of guestroom, public areas, or back of the house areas.
-Resolves guest complaints within scope of authority, otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
-Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
-Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
-Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
Other Responsibilities/Supportive Functions:

-May assist with other housekeeping duties as needed.
-Returns any items found in public areas to the Housekeeping department and logs appropriate information such as the date, where it was found, description of the item, and the name of the person who found it.
-Notifies management of unsafe conditions, needed maintenance of any rooms or equipment and any accidents. Note: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required to meet the ongoing needs of the organization. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.
Qualifications (relevant experience, education and training):

-No formal education required.
-Prior housekeeping experience in a hotel environment preferred.
-Requires ability to serve needs of guests through verbal interactions. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
-Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
-Ability to read and comprehend simple instructions, short correspondence and memos.
-Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts.
-Must complete training on proper disposal/handling of sharps, such as needles, and follow proper procedures. Completes required training as scheduled.
Special Skills & Abilities/Mental and Physical Demands:

While performing the duties of the job the team member regularly stands and walks for sustained periods of time. Works at a quick pace. The team member frequently grasps objects. The team member regularly reaches by extending hand(s) and arm(s) in any direction while performing the essential functions of the job. The team member frequently stoops and crouches. The team member talks occasionally and frequently needs to hear sounds or voices. Many aromas and smells are present throughout the public hotel areas. Balance is frequently required to prevent falling when walking, standing while moving or carrying furniture or equipment. The team member frequently pushes and pulls furniture or equipment. Lifting is regularly required to move, clean or prepare areas. Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects such as carts, furniture and linens. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. The team member is subject to environmental conditions found working both inside and outside. The team member is occasionally subject to extreme heat found outside. Theteam member is subject to noise produced by vacuums, industrial washers, dryers and other cleaning equipment. There is sufficient noise to cause the team member to shout in order to be heard above the ambient noise level. The team member is regularly exposed to vibration produced by a vacuum cleaner. The team member is subject to hazards which includes proximity to moving mechanical parts, electrical current, or exposure to cleaning chemicals. The team member is occasionally subject to atmospheric condition such as fumes, odors, or dusts. The team member is exposed to infectious diseases and blood borne pathogens.

The Doubletree by Hilton Irvine Spectrum is an equal opportunity employer M/F/V/D.

(ref. 47508)

Keywords: Doubletree by Hilton Irvine Spectrum, Irvine , AM Public Area Attendant, Other , Irvine, California

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