IrvineRecruiter Since 2001
the smart solution for Irvine jobs

IT Specialist

Company: BayOne
Location: Irvine
Posted on: September 18, 2022

Job Description:

Job Description---Learn the IT Support skills to resolve Level 1 and Level 2 support tickets - Technology and Applications ---Learn the remote IT support skills to take end-user calls coming to the service desk call queue ---Learn to triage, prioritize, escalate, and execute resolution on support requests in an organized, efficient, and expedited way ---Learn to write and update the Knowledge Base documentation and standard operating procedures ---Learn to work within the ITIL framework, including assisting in the hands-on provisioning of services and accounts ---Shadow remote control of the end-user device and troubleshoot IT/Desktop issues ---Shadow and assist senior Service Desk Specialist in troubleshooting the network issues - Port testing, Bandwidth monitoring, Shared drive issues, etc. ---Assist in Incident and Service request Management - Responding, tracking, resolving, updating, and reporting of escalated/assigned tickets as per the Service Level Agreements (SLA) and Key Performance Indicators (KPI) ---Assist in developing/documentation of IT Infrastructure & Security knowledge base ---Adhere to the End User Computing policies (including desktop group policies), standards, and procedures for hardware and software ---Assist the IT Service desk team in supporting all the company's technology stack such as software, hardware, printers, and video conference units ---Collaborate with remote IT team members to build and maintain positive, productive team relationships ---Develop positive relationships with the business and other functions involved in downstream technical processes THIS IS WHAT YOU'LL NEED: ---Strong written and verbal communication skills are a must ---High School education required ---Provide professional and empathetic technical support to our end users while managing the service request queue ---Understanding the Wired/Wireless networks, VPN, Collaboration tools (Chat and Video Conferencing), A/V devices, and conference room systems. ---Understanding of the Office365, all major browsers, 3rd party popular applications, encryption software, anti-virus solutions, Virtual Desktop Infrastructure (VDIs), DNS, DHCP, Active Directory, file and printing services, and shared drives ---Ability to coordinate and communicate at all levels within the organization - Business Stakeholders, Vendors, Suppliers, Senior Managers, and C-Level Execs ---Tech Savvy - Ability and passion for learning new technology and tools ---Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from helping end-users get what they need in a timely manner ---Discipline - The discipline to actively manage help desk tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication ---Self-Starter - The ability to actively look for effective tasks such as Knowledgebase updates to complete in times of low tickets ---Ability to articulate technical solutions to non-technical users in simple and easy to understand terms

Keywords: BayOne, Irvine , IT Specialist, Other , Irvine, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Irvine RSS job feeds