Order Fulfillment Specialist I

Company: House of Rohl
Location: Irvine
Posted on: August 7, 2022

Job Description:

Job DescriptionJob Description

The Order Fulfillment Specialist I – Email, will be responsible for providing exceptional customer service by answering a variety of customer inquiries regarding product support, inventory, order status, billing, returns, and additional issues promptly and with accuracy. The individual will research customers inquiries and gather data to curate a professional and accurate response. The Order Fulfillment Specialist I – Email, is a part-time position with flexibility in schedule. Responsibilities

• Promptly and accurately respond to incoming customer inquiries via email
• Review, read, interpret, and respond to incoming correspondence
• Research customers inquires to gathering accurate information and respond accordingly
• Develop correspondent templates for routine inquiries
• Prioritize inquiries by level of urgency and responds accordingly
• Reviews correspondence for accuracy in details and grammar and revises as necessary
• Manages high volume incoming email inquiries and responds to an average of 100-150 inquiries per shift
• Responsible for timely and accurate order validation of $1 billion dollars of sales revenue/year ensuring understanding of service expectations to unique and varying customer requirements.
• Manage order modifications in alignment with customer requests while mitigating negative service impact and dollarized fine risk where applicable.
• Respond to customer inquiries including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing and sales programs
• Manage and assess customer-related problems or issues and develop and implement appropriate resolution in all interactions via email while meeting customer experience communications standards
• Ensure timely enrollment and training documentation to new CustomerNet clients
• Work effectively and collaboratively with cross-functional departments, including but not limited to Pricing, Sales Administration, Transportation, Finance, Quality, Marketing and the field Sales Force
• Ensure a thorough understanding of current technology to promptly respond to customer requests, including but not limited to Delivery Ware, Team-Email, Customer Web-sites, and Electronic Data Interchange (EDI)
• Perform other duties as assignedQualifications
  
  
  • Associate's or Bachelor's degree is preferred
  • Minimum of 1 year of customer service experience in a service industry
  • Proficient in Excel, Word, and PowerPoint; prior SAP experience is preferred
  • Possess excellent writing skills
  • Strong knowledge of the English language including spelling and grammar
  • Possess excellent interpersonal, written and oral communications skills as well as effective problem solving skills
  • Experience with online customer support preferred
  • Ability to manage a high volume of work with accuracy
  • Demonstrated ability to work independently, cross-functionally and in a team environment
    
    Additional Information
    
    Fortune Brands' Global Plumbing Group (GPG) is a multi-brand plumbing business that is inspiring people by designing beautiful experiences with water. GPG's trusted brands include Moen and the House of Rohl portfolio. We welcome you to visit the Moen.com and HouseofRohl.com websites to learn more about us and why we are a top workplace.Equal Employment OpportunityFortune Brands' GPG is an equal opportunity employer. GPG evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.Reasonable AccommodationsFortune Brands' GPG is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to TalentAcquisition@moen.com and let us know the nature of your request along with your contact information

Keywords: House of Rohl, Irvine , Order Fulfillment Specialist I, Other , Irvine, California