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Senior Operations Administrator

Company: Trusted Tech Team
Location: Irvine
Posted on: August 4, 2022

Job Description:

Who we are:Trusted Tech Team was founded on the premise of providing the best experience for purchasing software online while being entirely "by the book." We strive to provide the most outstanding service in the industry alongside the most competitive prices. Located in Irvine, California our team has a strong foundation in customer service and technical support with over ten years of experience. This, tied with our connection to the Microsoft Partner Network, allows us to find and provide the best prices available for authentic and genuine software.
What will you accomplish in this role?

  • Work within the Operations department to troubleshoot and resolve any issues that arise
  • Utilize process, technology, and automation to improve company efficiency and scalability
  • Research, implement, and maintain new and existing platforms to enhance both the employee and customer experience
  • Collaborate with stakeholders across all departments to the scope and optimize solutions
  • Gain a greater understanding of the inner workings of the business to provide context and answers to complex problems
  • Facilitate platform administration, configuration, and correction
  • Record and implement data correction and input
  • Utilize Azure billing cadence and automation and Zapier/Automation troubleshooting and patching
    What do we need from you?
    • Experience in a role such as MarketingOps or SalesOps, where you were responsible for implementing/enforcing process adherence.
    • Experience managing projects from start to finish, working with stakeholders to properly scope and maintain accurate, up-to-date information on those projects.
    • Experience using process automation platforms such as Zapier or Microsoft Power Automate.
    • Intermediate proficiency with Excel. Understand how to build reports, pivot tables, etc.
    • Data literacy skills and analysis skills, which are used for finding insights and creating callouts.
    • Ability to troubleshoot/debug technical issues within automation/data platforms.
    • High energy and a willingness to learn
      What would give you an edge?
      • Development experience or knowledge of programming in at least one language
      • Basic knowledge of API integrations and usage
      • Experience with Power BI, both creating and using custom dashboards and reports
      • Ability to learn new concepts quickly
        What's in it for you?
        • Learning Opportunities: Extensive learning resources and a growth mindset open the doors for researching nearly everything under the sun.
        • Interesting problems, at scale: Every day is different in Operations. Handling the growing pains of a growing business is anything but boring.
        • Small Business Impact: As a company small enough to make quick decisions, see the impact of your work take effect quickly.
          Working with us means the following perks:
          • Competitive compensation package
          • 100% HMO Healthcare Coverage
          • Vision insurance
          • Dental insurance
          • 401(k) plan with a 4% match by Trusted Tech Team
          • Paid time off
            Trusted Tech Team is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation/gender identity, or any other characteristic protected by applicable law.

Keywords: Trusted Tech Team, Irvine , Senior Operations Administrator, Other , Irvine, California

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