Patient Engagement Specialist (Hybrid Remote Options Available)
Company: VillageMD
Location: Irvine
Posted on: June 25, 2022
Job Description:
Join VillageMD as a Patient Outreach Specialist in Chicago,
ILJoin the frontlines of today's healthcare transformationWhy
VillageMD?At VillageMD, we're looking for a Patient Outreach
Specialist to help us transform the way primary care is delivered
and how patients are served. As a national leader on the forefront
of healthcare, we've partnered with many of today's best primary
care physicians. We're equipping them with the latest digital
tools. Empowering them with proven strategies and support.
Inspiring them with better practices and consistent results.We're
creating care that's more accessible. Effective. Efficient. With
solutions that are value-based, physician-driven and
patient-centered. To accomplish this, we're looking for individuals
who share our sense of excellence, are ready to embrace change, and
never settle for the status quo. Individuals who have the
confidence to lead but the humility to never stop learning.Could
this be you?The Patient Outreach Specialist is responsible for
supporting providers by making outbound calls to new and
established patients to schedule appointments. You must enjoy
speaking with patients (particularly the aging population) on the
phone and possess the in-depth understanding and the diverse skills
to overcome patient issues, hesitation, or objections. You are
accountable for making high volume of calls with exceptional
patient service.How You Can Make a Difference
- Exhibit caring attitude toward patients, co-workers,
physicians, clinical staff, and other customers
- Outreach to patients appropriate for services provided by VMD
including Annual Wellness Visits, Health Fairs, and other
preventive care service
- Establish patient engagement resulting in low denial rates and
high appointment scheduling rates
- Schedule patient appointments accurately in EMR system
according to established policies and procedures
- Identify and handle patient needs, while working in a team
environment
- Collect, and update new patient's demographic and insurance
information; verify and update established patient's demographic
and insurance information
- Submit appropriate and detailed documentation for patient
appointments and patient cases in EMR system
- Maintain awareness of changes/updates within VillageMD
practices by attending departmental meetings and reading
emails
- Convert greater than 60% of answered calls to successful
visitSkills For Success
- Personal Initiative: Highly accountable, self-starter; strong
sense of urgency; can work autonomously with limited direction
- Results oriented: bias for action; demonstrated track record of
achievement; drive for attainment of superior outcomes
- Emotional Intelligence: Self-aware; successfully navigates
internal staff dynamics
- Flexible: ably navigates within ambiguity;
solution-oriented
- Communication: distills complex, technical topics articulately
to a nontechnical audience
- Collaboration: orientation to team-based work product and
results
- Leadership: proven experience and desire to develop and nurture
teams
- Humility: low ego; engenders trust; respectfulExperience To
Drive Change
- High School Diploma or GED
- Minimum of two (2) years customer service experience
- Prior experience working in healthcare
- Familiarity with EMRs (Electronic Medical Records)
- Medical Assistant training; certificate preferred
- Bilingual - English and Spanish, preferredHow You Will ThriveIn
addition to competitive salaries, a 401k program with company
match, bonus and a valuable health benefits package, VillageMD
offers paid parental leave, pre-tax savings on commuter expenses,
and generous paid time off. You work in a highly-collaborative,
conscientious, forward-thinking environment that welcomes your
experience and enables you to make a significant impact from Day
1.Most importantly, you make a difference. You see a clear
connection between your daily work on VillageMD products and
services and the advancement of innovative solutions and improved
quality of healthcare for providers and patients.Our unique
VillageMD culture - how inclusion and diversity make the
differenceAt VillageMD, we see diversity and inclusion as a source
of strength in transforming healthcare.---We believe building trust
and innovation are best achieved through diverse perspectives. To
us, acceptance and respect are rooted in an understanding that
people do not experience things in the same way, including our
healthcare system.---Individuals seeking employment at VillageMD
are considered without regard to race, religion, color, national
origin, gender, sexual orientation, age, marital status, veteran
status, or disability status.---Those seeking employment at
VillageMD are considered without regard to race, religion, color,
national origin, gender, sexual orientation, age, marital status,
veteran status or disability status.Explore your future with
VillageMD today.
Keywords: VillageMD, Irvine , Patient Engagement Specialist (Hybrid Remote Options Available), Other , Irvine, California
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