Payconnect Service Specialist

Company: EDI Health Group Inc
Location: Irvine
Posted on: May 16, 2022

Job Description:

Since 1989, DentalXChange has earned industry-wide acclaim and recognition for pioneering the web-based dental EDI solutions industry. Today, we have grown to support a current client base of over 80,000 dental healthcare offices, providing frictionless dental care for providers, patients, and payers. Headquartered in Irvine, CA, DentalXChange accounts for more than $90 billion in dental claims every year. Through our clearinghouse and secure web portals, we process nearly 200 million EDI transactions, consisting of more than 60 million dental claims annually. PayConnect Service Specialist Position Summary:The PayConnect Service Specialist is responsible for managing, monitoring, processing, and maintaining merchant services. They work directly and indirectly with financial institutions, merchants, and other various resources to ensure a high quality of service, enabling the growth of the department and increased company revenue. The PayConnect Services Specialist works with the Sales and Client Services departments to increase the customer base, volume, and revenue for the PayConnect department. They will assist with merchant education, including training and coordinating applications. Through a thorough understanding of different merchant pricing models, key responsibilities include support phone calls for merchants, boarding applications, trainings, and installations. What you'll be doing as a PayConnect Service Specialist:

• Perform all administrative duties pertaining to PayConnect, including client support with merchant phone calls, application boarding, training and assisting the sales team with questions and concerns
• Lead and coordinate ad hoc projects or processes as assigned
• Be proficient with online tools, practice manager software, and third party portal and internal websites related to managing merchant accounts and boarding application
• Be in constant communication with Sales and Client Services to ensure PayConnect applications and enrollments are being handled correctly by each department and following protocol
• Analyze and interpret client merchant statements, understanding different pricing models, rates, and fees.
• Follow up and monitor the initial set up/walk thru completed by Sales and individual sales.
• Upsell all Connect Suites and increase the usage and activity of current clients and house accounts
• Comply with all Federal, State, accreditation and institutional policies and procedures
• Consistently meet company and department policies and expectations including those surrounding attendance
• Exhibit exceptional internal and external customer service with all persons with whom you work
• Maintain confidentiality at all times
• Observe security responsibilities including, but not limited to:
• Follow all safety guidelines and responsibilities
• Utilize appropriate communication channels for the movement of data. If using email, use the secure email option. If in FTP, utilize SFTP or encryption of the data before sending. Send messaging via application to utilized TLS protocols.
• Use minimum data necessary to identify transactions. Claim ID, Claim File Upload ID, ERA Trace Number/Check ID. Only when those identities are not enough for the recipient to find the transaction, then use the minimum PHI needed to identify the transaction.
• Security is everyone's job. Look out for, and report, anything that is suspicious or just doesn't seem correct
• Other duties as assigned Key Success Factors
  • Actively communicate when coordinating and/or troubleshooting any issues involving our third-party institutions. Communicate all issues to your team and manager.
  • Coordinate and assist Sales Department with training and assist with "closing" the sale as necessary when pertaining to PayConnect.
  • Prepare deliverables for management and Business Office when required.
  • Be knowledgeable in various practice management software programs to be able to service and maintain accounts.
  • Communicate successfully with team members and client, receiving consistently positive feedback
  • Regularly meet the productivity and accuracy requirements established Qualifications (Education, Experience, and Skill Set)
    • High school diploma or GED. College degree preferred.
    • Ability to apply broad product knowledge and sales skills to mentor clients
    • Excellent analytical, organizational and time management skills
    • Ability to coordinate and direct the work of others
    • Ability to exercise a high level of tact and discretion in both internal and external interactions
    • Proficient with Microsoft Office programs and the Internet
    • Capable of maintaining multiple projects at one time
    • Capable of writing materials to be shared with internal and external stakeholders
    • Strong verbal and written communication and interpersonal skills
    • Ability to successfully multi-task with accuracy in a fast-paced environmentWhat We Offer
      • Challenging and rewarding career opportunity with room for growth as we grow!
      • Hybrid work environment
      • Medical, dental, and vision benefits
      • Paid time off, including paid company holidays
      • 401k matching
      • Healthcare and dependent care flexible spending accounts
      • Free parking
      • Friendly co-workers and a positive culture PI175782891

Keywords: EDI Health Group Inc, Irvine , Payconnect Service Specialist, Other , Irvine, California