Call Center Representative
Company: Americor
Location: Irvine
Posted on: May 16, 2022
Job Description:
Job DescriptionPosition Summary:The Customer Service
Representative will help customers with questions and complaints.
Also, give customers information and an understanding of our
products and services to better serve their
needs.Responsibilities
- Maintain a positive, empathetic, and professional attitude
towards customers always.
- Respond promptly to customer inquiries.
- Communicate with customers through various channels i.e.,
phone, email, text, etc...
- Acknowledge and resolve customer complaints
- Know our products inside and out so that you can educate and
answer customer questions
- Take inbound and make outbound calls
- Ensure customer satisfaction and provide professional customer
support.Minimum Qualifications
- 0-1 years experience in customer service and/or call center
environment.
- Proficiency with computers programs such as MS Office and
Google Suite
- Strong organization and time management skills.
- Excellent communication skills: written and verbal.
- Ability to remain calm and professional when customers are
stressed or upset
- Passionate about helping customers achieve their financial
goals
- Pleasant, friendly, and a team player attitude with an ability
to adapt to changeDesired Education:
- High School Diploma or Equivalent; some college
preferredCompany Benefits:
- Schedule Monday through Friday shifts
- Future Career Path opportunities
- Medical, Dental, and Vision
- Pet Insurance
- Company Paid Group Life/ AD&D Insurance
- 7 Paid Holidays and 2 Flex Days to use at will
- Paid Time Off
- Flexible Spending/ HSA
- Employee Assistance Program (EAP)
- 401(k)/match
- Disability Insurance
- Referral ProgramOther Duties:This job profile is not intended
to be an all-inclusive list of job duties and responsibilities, as
one may perform additional related duties as assigned to meet the
needs of the organization.Work Authorization:Must be able to verify
identity and employment eligibility to work in the U.S.Equal
Opportunity Employer Race, Religion, Color, National Origin,
Gender, Sexual Orientation, Age, Protected Veterans, Disabled#zrWe
are an equal opportunity employer without regard to race, religion
or religious creed (including religious dress and grooming
practices), color, sex (including pregnancy, perceived pregnancy,
childbirth, breastfeeding, and any related medical conditions),
gender, gender identity and expression, sexual orientation,
transitioning status, national origin, ancestry, citizenship
status, uniform service member status, military and veteran status,
marital status, pregnancy, age, protected medical condition,
genetic information, mental or physical disability, holding or
presenting a driver's license issued under Cal. Vehicle Code
Section 12801.9, or any other category protected by applicable
federal, state or local law.Americor Funding, Inc. (the "Company")
has an internal recruiting department. Americor Funding Inc. may
supplement that internal capability from time to time with
assistance from temporary staffing agencies, placement services,
and professional recruiters ("Agency"). Agencies are hereby
specifically directed NOT to contact Americor Funding Inc.
employees directly in an attempt to present candidates. The
Company's policy is for the internal recruiting team or other
authorized personnel to present ALL candidates to hiring
managers.Any unsolicited resumes sent to Americor Funding Inc. from
a third party, such as an Agency, including unsolicited resumes
sent to a Company mailing address, fax machine or email address,
directly to Company employees, or to the resume database will be
considered Company property. Americor Funding Inc. will NOT pay a
fee for any placement resulting from the receipt of an unsolicited
resume. Americor Funding Inc. will consider any candidate for whom
an Agency has submitted an unsolicited resume to have been referred
by the Agency free of any charges or fees.Powered by
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Keywords: Americor, Irvine , Call Center Representative, Other , Irvine, California
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