Service Coordinator - Irvine
Company: Commercial Fire Protection, Inc.
Location: Irvine
Posted on: May 15, 2022
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Job Description:
Job Description Salary: Commercial Fire Protection/Fire
Detection Inc, has an immediate opening for a service/install
coordinator to join our team in Irvine, CA. This position requires
the skills and ability to provide project and service coordination
and office administrative support. Job duties include customer
service, preparing reports in spreadsheets, scheduling work orders,
creating estimates and proposals for our Operations and Business
Development teams. The qualified individual will work with the
Project Managers and technicians to ensure consistent best in
industry customer satisfaction. RESPONSIBILITES: Handle incoming
customer calls including service dispatching, tracking and
scheduling of calls, call status tracking and call changes,
entering new sites, modifying existing sites, and handling all
general inquiries as required. Create and Dispatch Work Orders
required for scheduling of planned maintenance and service.
Complete Service Agreement work orders as required. Monitor and
follow up on work orders. Administer the check in/checkout process
of technicians in accordance with company safety policy and advise
supervisors of any missing/late technicians. Procure
Parts/Materials for service work orders, utilizing Blue Folder to
import into Quickbooks. Provide Service Quotes to customers with
the assistance of the Service Supervisor. Schedule and follow up on
all monthly maintenance customer accounts this includes ensuring
timely communication with contract customers, key customers and
sub-contractors. Establish and maintain a customer satisfaction
follow up and call back procedure and provide senior management
with appropriate feedback. Create reports. Perform other duties and
responsibilities as requested or required. COMPETENCIES: Skilled
and self-motivated individual, team-oriented and can work well
alone or together with others. Exceptional telephone and personal
customer service skills and ability to work under pressure.
Excellent Microsoft Outlook, Excel, and Word skills. Solid
organizational skills and the ability to handle multiple projects
tasks simultaneously. Excellent attention to detail. Strong verbal,
written and interpersonal communication skills. Strong flexibility
to adapt to changing priorities and direction in a dynamic work
environment. REQUIRED EDUCATION AND EXPERIENCE: Minimum 2 years
experience in service dispatch High school diploma or GED
equivalent Fire life safety industry knowledge preferred BENEFITS:
Commercial Fire Protection is pleased to offer a competitive
compensation package which includes: Competitive hourly rate,
medical and dental 100% paid by the Company, vision,401k, life
insurance, paid time off and holidays, supportive team environment,
laptop, tuition reimbursement, and career advancement
opportunities. All qualified applicants to Commercial Fire
Protection are considered for employment without regard to race,
color, religion, age, sex, sexual orientation, gender identity,
national origin, disability, veteran's status or any other
protected characteristic. Principals only, agencies will not be
considered.
Keywords: Commercial Fire Protection, Inc., Irvine , Service Coordinator - Irvine, Other , Irvine, California
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