Sr Solution Architect-Professional Services (100% Remote)
Company: Rackspace Technology
Location: Irvine
Posted on: May 15, 2022
Job Description:
- This role is 100% remote, preference for Central/Western
U.S.
- Position is not eligible for sponsorship
- Must have demonstrated history preparing SOW's, responding to
RFP's, and overall solid pre-sales experience, including scoping
requirements, presenting and working with sales teams
- Must have 7-10 years of Cloud experience, preferably
hybrid/multi-cloudSr Solution Architect-Professional Services
Position Summary: We're looking for an experienced candidate for
the Professional Services Solution Architect role that applies a
specialized knowledge of solutioning principles and technology to
select sales opportunities with moderate to high NRR potential that
lead to follow on opportunities with high MRR potential and a broad
knowledge of services and technology are need. Is regarded as an
expert inside of Rackspace in a Professional Services solutioning
team. Works in close collaboration with the sales team and primary
Solutions team contact to design specific and innovative
Professional Services components of an overall complex solution
related to the customers, development, migration and transformation
initiatives. Leads internal efforts to build credibility within
specific technologies as they apply to Professional Services.
- Works independently, but receives some guidance and direction
from manager then determines best approach to accomplish work.
- Develop deep professional relationships with clients and act as
a trusted business and technical advisor for client executives.
Well versed in related topics with the ability to navigate complex
negotiations.
- Provides guidance, expertise, and training to new team
members.
- Exercises independent judgment in selecting methods,
techniques, and evaluation criteria for obtaining results.
- Determines methods and procedures on new assignments with
little instruction.
- Influence is beyond their personal role and leads pre-sales
projects with impact across multiple Rackspace teams including but
not limited to Subject Matter Experts (SMEs), Product Management
and the Solutions and Sales teams. Provides mentorship to fellow
Solution team members.Responsibilities:Leads customer workshops to
educate on specific technologies and concepts.Elevates the rest of
the solutions team in their area of expertise.Supplemental resource
on highly specialized customer engagements that require advanced
guidance on specific technologies or concepts related to
Professional Services project based outcomes.Evaluates customer
needs and provides customer with direction on technical and
transformational concepts that solve for current and future
challenges.Full understanding of the tools of the solutioning trade
(Salesforce, Proposal Tools, Project Scoping and Technology
Tools).Writes formal project proposals and statements of work that
capture the customer's requirements, propose innovative solutions
that meet their business and technical objectives and estimate the
effort required to execute projects aimed at specific goals and
target outcomes.Determines level of effort for project tasks within
applicable methodologies, i.e. Agile or Waterfall project
management.Responsible for associated activities such as capturing
notes and activities in Salesforce and assisting in managing deal
pipeline.Recognizes buying signs, compelling events, and decision
makers.Foresees potential technical and business customer
objections early in the sales cycle.Overcomes concerns and lowers
customer risk to selecting Rackspace.As a Trusted Advisor, with
deep understanding of the customer's business, uncovers both overt
and latent pains specific to their specialty domain
expertise.Decisions impact the quality, efficiency and
effectiveness of own function/client group.May impact other related
teams through quality of output and service provided.Demonstrates
strong judgment and creativity in selecting methods and techniques
for obtaining solutions.Works on complex problems of diverse scope
where analysis of data requires evaluation of identifiable
factors.Completes tactical work, using learning and creativity to
resolve new situations.Contributes to analysis and solution of
business problems regarding operations, products, services or
customers.Analyzes information, asks questions and checks for
understanding using learned techniques and applying creativity in
new situations.Applies Acquired Skills And Experience To Complete
Complex Tasks.Suggests and develops improvements to existing
processes and solutions to improve the efficiency of the
team.Networks with key internal and external contacts, developing
strong relationships outside of specialty field.Partner with our
practice leaders to improve our offerings by understanding the
future of technology, market fit, and competition.Become a thought
leader by educating and sharing best practices, building deep
relationships with technical leaders, running customer workshops,
contributing to publications, whitepapers, conferences, etc.Partner
with the delivery teams to maintain knowledge of progress on active
engagements and proactively manage critical issues that may create
risk for the relationship with the customer and impact future
growth and retention of the accountPosition
Requirements:Experienced professional using best practices and
knowledge of internal or external business issues to improve
products or services.Requires solid understanding of the processes,
procedures and systems used to accomplish the work and in-depth
familiarity with the broader underlying concepts in own job
family/job discipline.Applies understanding of how the team relates
to other closely related areas to improve efficiency of own
team.Specialized technical knowledge with ability to quickly learn
new concepts.Maintains strong knowledge of the entire Rackspace
portfolio.Deep and focused knowledge on products and services
within their specialty domain including expertise that extends
beyond the Rackspace portfolio.Recognized within Rackspace for
their proven extensive technical knowledge within a specific domain
(Cloud, Security, DevOps, etc.).Demonstrated success in positioning
Rackspace against our competition.Excellent attention to detail,
communication skills (written and verbal) and interpersonal
skills.Ability to prioritize deals, training, and initiatives
through highly effective time management.Excellent problem solving,
analytical, presentation, and whiteboarding skills.Track record of
success working through technical challenges requiring specialty
knowledge within enterprise organizations.Track record of success
dealing with ambiguity (internal and external) and working
collaboratively with other departments and organizations to solve
challenging problems.Advanced knowledge and thought leadership on
technology and industry trends that affect hosting decisions for
enterprise organizations.
Education Requirements Bachelor's degree highly desired but
Experience may substitute for degree depending on relevant
experienceHigh school diploma required.Certifications:At least ONE
industry certifications required: AWS, Azure, GCP, VMware, etc.At
least ONE top tier technical certifications in a highly desired but
not required: i.e. CISSP, ITIL MALC, etc.About Rackspace
TechnologyWe are the multicloud solutions experts. We combine our
expertise with the world's leading technologies - across
applications, data and security - to deliver end-to-end solutions.
We have a proven record of advising customers based on their
business challenges, designing solutions that scale, building and
managing those solutions, and optimizing returns into the future.
Named a best place to work, year after year according to Fortune,
Forbes and Glassdoor, we attract and develop world-class talent.
Join us on our mission to embrace technology, empower customers and
deliver the future.More on Rackspace TechnologyThough we're all
different, Rackers thrive through our connection to a central goal:
to be a valued member of a winning team on an inspiring mission. We
bring our whole selves to work every day. And we embrace the notion
that unique perspectives fuel innovation and enable us to best
serve our customers and communities around the globe. We welcome
you to apply today and want you to know that we are committed to
offering equal employment opportunity without regard to age, color,
disability, gender reassignment or identity or expression, genetic
information, marital or civil partner status, pregnancy or
maternity status, military or veteran status, nationality, ethnic
or national origin, race, religion or belief, sexual orientation,
or any legally protected characteristic. If you have a disability
or special need that requires accommodation, please let us know.The
following information is required by the Colorado Equal Pay
Transparency Act and applies only to individuals working in the
state of Colorado. Actual compensation is influenced by a wide
array of factors including but not limited to skill set, level of
experience, licenses and certifications, and specific work
location. Information on benefits offered is here. The anticipated
starting pay range of Colorado applicants for this role is
150K-160K
Keywords: Rackspace Technology, Irvine , Sr Solution Architect-Professional Services (100% Remote), Other , Irvine, California
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