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Business Operations Specialist II

Company: Ansys
Location: Irvine
Posted on: May 14, 2022

Job Description:

Ansys is the global leader in engineering simulation. We empower the world's most innovative companies to deliver transformational products to their customers. By offering the best and broadest portfolio of engineering simulation software solutions, we help our customers solve the most complex design challenges and engineer products limited only by imagination. Whether you are a software developer, product engineer, sales team member, or part of our corporate team, at Ansys we know that by embracing what makes us each unique, we become collectively better. SUMMARYThe Business Operations Specialist II works with the Sales, Legal, Accounting, and other departments to process customer orders and generate license keys. This role is responsible for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports. Little direction required; the Business Operations Specialist II is able to handle some complex tasks and accomplish straightforward work without assistance. RESPONSIBILITIES--- Processes software license orders and stock orders via multiple CRM systems and verifies license agreements in accordance with ANSYS, Inc. policies and procedures--- Generates timely, accurate license keys and delivers them to sales channels and customers--- Assists customers attempting to enroll for the ANSYS, Inc. Customer Portal --- Utilizes CRM checks to strive for succinct data integrity--- Acts as liaison to ANSYS, Inc. sales channel by providing quality customer service and support and resolving customer issues --- Provides assistance to sales personnel for proper order submission and documentation --- Interfaces with legal, accounting, and sales departments to facilitate procedural and policy adherence--- Proactively seeks ways to improve workflow, including identification of better ways to provide value-added customer service--- Participates in department projects such as developing rollout plans for product delivery MINIMUM QUALIFICATIONS--- Associate's Degree or minimum 4 years of experience in a billing, order processing, or customer service environment--- Excellent customer services skills and orientation--- Demonstrated organizational and analytical skills--- Experience working in database environment including report generation responsibilities--- Demonstrated ability and experience in a detail-oriented position--- Ability and willingness to perform in fast paced, rapidly changing environment--- Excellent communication and interpersonal skills--- Demonstrated ability to multi-task in a deadline driven environment--- Microsoft Office experience required--- Prior CRM experience preferredPREFERRED QUALIFICATIONS--- Bachelor's Degree in Accounting or Business is preferred--- Previous experience with servicing global customers is highly preferred--- General office environment; moderate levels of stress may occur at times; must be able to lift up to 10 pounds occasionally; possession of finger dexterity and visual acuity required ALIGNING YOUR VALUES TO OUR SOLUTIONS At Ansys, our diverse, collaborative teams give us the strength and insight to solve the world's most challenging engineering problems. Our ONE Ansys culture has at its core: Customer FocusResults and Accountability InnovationTransparency and IntegrityMasteryInclusivenessSense of UrgencyCollaboration and Teamwork ENGINEERING YOUR CAREER AT ANSYSAt Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in servicing well-known, world-class companies, standards at Ansys are high - met by those willing to rise to the occasion and meet those challenges head-on. At Ansys, it's about the learning, the discovery and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy and ethics. At Ansys, you will find yourself among those eager to drive the world towards the next best thing with hands planted firmly on the wheel. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at lower cost. As a measure of our success in attaining these goals, Ansys has been recognized as one of the world's most innovative companies by prestigious publications such as Bloomberg Businessweek and FORTUNE magazines. Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following awards: Bay Area Best Places to Work, a Pillar World Awards Gold Winner, Fast Company Best Places to Work for Innovators, a Gold Stevie Award for Great Employers, the FORTUNE Future 50, a DCA Silver Winner, an R&D100 Finalist, a 20% by 2020 Women on Boards winner, a 2020 Pittsburgh Tech 50 - finalist, and America's Most Responsible Companies. For more information, please visit us at We are committed to creating a culture of inclusion and belonging where everyone thrives as ONE Ansys team. Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

Keywords: Ansys, Irvine , Business Operations Specialist II, Other , Irvine, California

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