Customer Support Representative
Company: Connected Dealer Services
Location: Irvine
Posted on: May 14, 2022
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Job Description:
Job Description Job description: Be a part of the A-Team. As a
Customer Support Representative, you will be responsible for using
your technical and verbal communication skills to answer all
customer inquiries that are submitted via chat, e-mail, or phone;
Sometimes all 3 simultaneously. These requests vary from User
Interface guidance, troubleshooting device/UI issues to submitting
feature or UI enhancement request to the engineering team. While a
solid technical skill set is important in this role, you will also
find yourself using your soft skills as you will interact with
different types of personnel at different levels. It is important
to remember, we are the voice of the customer Work Schedule:
Tuesday-Saturday 6:30am-3:30pm, Saturday 8am-5pm (Off Sunday &
Monday) Tuesday-Saturday 7:30am-4:30pm, Saturday 8am-5pm (Off
Sunday & Monday) Monday-Thursday 8:30am-5:30pm, Sunday 8am-5pm (Off
Friday & Saturday) Our Ideal candidate would possess the ability
to: Prioritize and manage several open calls and email tickets
simultaneously Troubleshoot varying Machine 2 Machine hardware
through different platforms Ability to troubleshoot varies
application types Utilize proper troubleshooting steps based upon
product type Primary Responsibilities: Ensure all customer
inquiries are properly logged into ticketing system Analyze
customers problems and research the best solution Receive and
acknowledge inbound calls, chats and email inquiries Participate in
an On-Call rotation Attend Daily huddle with team Expand our
support knowledge base by documenting and creating processes
Provide testing when engineering rolls out releases to the
application/database updates Prioritize and manage several open
tickets simultaneously Troubleshoot Machine 2 Machine hardware,
utilizing company resources Experience: Minimum of 2 years of
experience in a Customer Service, Technology Support or Call Center
setting is preferred Prior experience in the Automotive industry is
preferred Skills: Multitasking at a rapid pace Strong email
etiquette High attention to detail Good listening skills Excellent
verbal communication Analytical and problem-solving skills
Abilities: Ability to effectively deescalate potential hostile
customers with empathy Education: High school diploma required
Associate Degree (AA) is preferred Pay: $18.00 - $19.00 per hour
Benefits: Dental insurance Flexible spending account Health
insurance Health savings account Paid time off Vision insurance
Education: High school or equivalent (Required) Work Location: One
location Company Description Connected Dealer Services (CDS) a
connected car technology company providing automotive dealers with
smart GPS mobile tools and services that help them optimize their
operations and drive more profits to their bottom line.
Keywords: Connected Dealer Services, Irvine , Customer Support Representative, Other , Irvine, California
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