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Call Center Supervisor (Bilingual, Spanish)

Company: Americor
Location: Irvine
Posted on: January 16, 2022

Job Description:

Do you have great experience as a Call Center Customer Service Leader? Are you looking for an exciting opportunity with a new company?

Americor is an innovative finance technology company, with a unique approach to debt resolution. We are looking for an experienced Call Center Supervisor (Bilingual, Spanish) to join our Irvine team!

This is an exciting opportunity for someone to help grow a call center customer service team from the ground up!

As the Call Center Supervisor (Bilingual, Spanish), you will be responsible for:

  • Sharing responsibility for managing the Call Center Customer Service Reps:
    • Interviewing and hiring
    • Coaching, Mentoring, Developing the team
    • Terminations
    • Establishing policies and procedures
    • Meeting daily, weekly, and monthly deliverables
    • New Hire Training
    • The reporting and maintenance of EOD reports
    • Performance management
    • Handling disciplinary actions
    • Goal and expectation setting
    • Professionally handling escalated customer service issues

      Here's what you will need to be successful:
      • Fluent in English and Spanish required
      • Bachelor's degree or equivalent work experience
      • Minimum 1 year of call center management experience
      • Technical savvy with good experience with MS Office programs (Excel, Word, Outlook, etc.)
      • General understanding of call center technology (ACD, IP, etc.)
      • Outstanding verbal and written communication skills
      • Experience, training, mentoring or leading at team
      • Superior multi-tasking skills
      • Flexible and adaptable to changes in direction and the ability to effectively communicate such changes to the team
      • Professional presentation and demeanor

        Americor offers a competitive benefits package:
        • Medical, Dental and Vision
        • Pet Insurance
        • Company Paid Group Life / AD&D Insurance
        • 7 Paid Holidays and 2 Flex Days to use at will
        • Paid Time Off
        • Flexible Spending/HSA
        • Employee Assistance Program (EAP)
        • 401(k)
        • Disability Insurance
        • Referral Program

          Strive for EXCELLENCE, deliver VALUE and do it with PASSION and you will make a difference in people's lives at Americor. Apply today!!

          We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver's license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.

          Americor Funding, Inc. (the "Company") has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company's policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.

          Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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Keywords: Americor, Irvine , Call Center Supervisor (Bilingual, Spanish), Other , Irvine, California

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