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Specialist, Procurement

Company: DaVita
Location: Irvine
Posted on: January 15, 2022

Job Description:

15271 Laguna Canyon Rd, Irvine, California, 92618, United States of America


This position is responsible for providing customer service and support to DaVita teammates who manage the procurement of products and/or services used in dialysis facilities and business offices across the Village. The position also involves supporting the use of DaVita's online order system (Oracle iProcurement and Coupa), along with assisting the Purchasing Department as needed.



The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all-inclusive.

* Answer questions via phone, e-mail, or ServiceNow (CRM) platform; while staying in accordance with established department response times. Preform follow-up's as necessary
* Document phone calls using ServiceNow (CRM)
* Resolve or report on issues teammates may encounter with products, vendors, and/or the processing of purchase orders
* Resolve or report on issues teammates may experience using the online order system (Oracle iProcurement)
* Communicate with internal departments and/or vendors to resolve teammate account issues
* Support and educate decentralized teammates on current processes and procedures as well as on-going changes
* Analyze support-tracking data to identify trends, patterns, and issues related to general ordering or Oracle iProcurement; suggest solutions; notify management; implement corrective actions as approved
* Maintain and/or contribute to department information on DaVita's intranet
* Centralized Ordering
* Assistance with Oracle user testing; work with management to implement and roll out enhancements to the field organization and business offices
* Assist with a variety of purchasing team projects and tasks as assigned
* Assist with supplier or product transitions as needed

* Other duties and responsibilities as assigned include, but not limited to:
* Work overtime with little or no notice, as needed
* Attend team meetings, phone conferences, and training, as needed
* Know, understand, and follow teammate guidelines, employment policies, and department or company procedures

* Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position


Education, licenses, certifications, and experience required to fulfill the essential duties, include computer skills as required.

* Associated Degree or Technical Institution equivalent (required)
* Minimum of (2) years' related experience in Customer Service (required)
* Supply/Sourcing/Purchasing experience in healthcare or multi-site company (strongly preferred)
* Intermediate computer skills and proficiency in MS Word, Excel, and Outlook (required)
* Intermediate proficiency with an online ordering system (required)


* Commitment to DaVita's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions
* Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
* Demonstrated ability to work well with cross-functional groups
* Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at all levels of the company
* Approachable and open
* Demonstrated professionalism and courtesy in responding to phone calls and emails

* Demonstrated proficiency in consultative skills when addressing inquiries from teammates or vendors
* Strong understanding of related business products

* Demonstrated commitment to customer service; proactively communicate and respond promptly to teammate needs
* Demonstrated ability to work in a team, facilitate effective team interactions, and to foster a positive work environment; willingness to assist teammates in order to achieve departmental goals

* Demonstrated time management skills and ability to work independently, adjust priorities appropriately, and handle multiple priorities concurrently; self-starter with high degree of initiative, urgency, and follow through
* Demonstrated strengths in organizational, attention-to-detail, follow-through, analytical, reasoning, critical thinking, and problem-solving skills


* Fluent in the written and verbal skills necessary to perform successfully the essential functions, duties, and responsibilities of the position; primary language of position is English.


* Adequate vision to perform essential duties and responsibilities required of the position.


* Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:
* Ability to lift minimum of 2 pounds to a maximum of 15 pounds unassisted; able to sit for extended periods of time with some standing, stooping, walking, stretching, reaching, lifting; moderate range of body motions
* Ability to hear and interact by phone clearly and efficiently
* Ability to use computer and all peripherals for extended periods of time


* Level III: Moderate noise (examples: business office with computers and printers, light traffic)
* No required tasks involve greater exposure to blood, body fluids or tissues than would be encountered by a visitor. The normal work routine involves no exposure to blood, body fluids or other hazardous conditions.

Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Go to to learn more or apply.

Full vaccination against COVID-19 or weekly COVID-19 testing, in addition to wearing a mask, is required. A medical/religious exemption is required for any unvaccinated teammates planning to visit a clinic or working on any of our federal contracts.

What We'll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

* Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
* Support for you and your family: Family resources, EAP counseling sessions, access Headspace -, backup child and elder care, maternity/paternity leave and more
* Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita's online training platform StarLearning.

At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed Diversity & Belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and an affirmative action employer. As such, individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at

Keywords: DaVita, Irvine , Specialist, Procurement, Other , Irvine, California

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