Site Success Associate - Remote

Company: Medable, Inc
Location: Irvine
Posted on: January 15, 2022

Job Description:

Company Description

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.

Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

Job Description

• Support Medable sites, educate on best practices and capture feedback for Medable stakeholders (Design team, PM ect.)
• Support the creation and administer Site specific training
• Support the Study design team by providing the voice of the customer at the design and User Acceptance Testing phases
• Engage sites on a regular basis via "on site" visits or televisits
• Partner with Customer Care (Help Desk) to troubleshoot with sites
• Liaise and partner with Client & or Contract Research Organizations (CRO) and Clinical Research Associates (CRA) to support sites
• Review site queries and support where appropriate
• Promote site adoption and satisfaction
• Attend Kick Off Meetings (KOM), Investigator Meetings (IM) and/or SIte Initiation Visits (SIV) as required
• Develop and maintain strong site relationships
• Other duties as assigned
  Qualifications
  
  • 2+ years of experience in Site management and clinical trials
  • Site Coordinator and/or Nursing background
  • Successful track record in site management of clinical trials
  • Proven ability to communicate and present effectively
  • Ability to work efficiently in a site environment to help address queries and solve issues
  • Comfortable in working across teams in a fast-paced environment
  • International experience preferred
    Minimum Level of Education:
    
    • Nursing degree or equivalent
      Preferred Degree/Certification:
      
      • Site Coordinator
      • Nursing degree or equivalent training
        Software Skills:
        
        • Microsoft office, Google Suite
          Travel Requirements:
          
          • As required - up to 50%
            Additional Information
            
            U.S. employees and contractors, and International workers with travel to the U.S. must have a willingness and ability to provide proof of completed COVID-19 vaccination prior to start date. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.
            
            Medable, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
            
            U.S. employees and contractors, and International workers with travel to the U.S. must have a willingness and ability to provide proof of completed COVID-19 vaccination prior to start date. All strongly held beliefs, religious, medical, and other legally recognized exemptions regarding vaccination status will be considered.
            

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