Support Specialist, POS Integration

Company: Restaurant365
Location: Irvine
Posted on: January 15, 2022

Job Description:

About Restaurant365 Restaurant365 is a rapidly growing SaaS company disrupting the restaurant industry. Our cloud-based platform provides a unique, all-in-one accounting and operations solution for restaurants. The team at R365 is passionate and is dedicated to facilitating optimal productivity and profitability for every restaurant business. Job Description Restaurant365 is a young SaaS company disrupting the restaurant industry! Our cloud-based platform provides aunique, centralized solution for accounting and back-office operations for restaurants.Restaurant365's culture is focused on empowering team members to produce top-notch results while elevating their skills. We're constantly evolving and improving to make sure we are and always will be "Best in Class" ... and we want that for you too! In 2019 Restaurant365 closed $88 million in Series C funding, bringing the total minority investment by Bessemer Venture Partners, ICONIQ Capital, and Tiger Global Management to $140 million, to support the company's vision of providing the best technology to the restaurant industry. As recently as June of 2021, Restaurant365 announced the acquisition of Compeat, a well-known provider of restaurant back office, workforce, and business intelligence software. Adding Compeat's feature-rich products advances Restaurant365 further on the journey toward our goal of providing restaurant operators with a powerful tool that simplifies their lives and increases their profits. Serent Capital was added to our investor list as a result of this transaction. Our diverse portfolio of clients includes well-known nationwide franchises as well as your favorite local spot. From fine dining to fast-casual...R365 does it all! Please note, this position can be based in Irvine, CA, Austin, TX, or remote POS Support Specialists are responsible for helping R365 customers with all POS integrations functions and needs. They manage pertinent customer communications through tickets, live chats, and phone calls.How you'll add value: Prompt customers for information necessary to troubleshoot problem reportsReach out to customers by phone and / or screen share as necessary to understand problem reportsIdentify solutions to problem reports and deliver them to customersHelp customers understand POS integration functionsRoute non-POS customer issues to appropriate teams and team membersDiagnose and document software defects and escalate them to Lead Support, IntegrationsParticipate in live chatsManage personal queue of customer ticketsIdentify gaps in company self-help documentationTrain and mentor new team members at the request of Support managementOther duties as assigned What you'll need to be successful in this role: Bachelor's degree with emphasis in business and / or finance and / or accounting and / or computer technology preferredRestaurant industry experienceStrong understanding of general business principlesExcellent problem-solving skillsStrong customer service skillsClear and effective oral and written communicationStrong grasp of software and internet technologies R365 Team Member Benefits & Perks Competitive compensation packageComprehensive medical benefitsR365 pays 100% of the premium for medical, dental, and vision insurance for employees 401k + matchingTeam member stock optionsFlexible PTO + Company holidaysWellness initiativesPhilanthropy events Why join our amazing team? We're a community that prides itself in creating innovative solutions and producing quality work.Our product is the secret ingredient that makes a real difference to restaurants nationwide. The open-concept work environment that we've created is causal, collaborative, and cultivates communication. R365 was founded by an experienced team of software & finance veterans committed to developing an all-inclusive back-office solution.We help restaurants thrive! R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

Keywords: Restaurant365, Irvine , Support Specialist, POS Integration, Other , Irvine, California