Dispute Specialist

Company: Accurate Background
Location: Irvine
Posted on: January 13, 2022

Job Description:

Overview:
When you join Accurate Background, youre an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. The Compliance Dispute Specialist is responsible for handling consumer disputes in accordance with FCRA. He/she must be able to communicate effectively with all layers throughout the company, as well as, our clients and their candidates. This hands-on job requires coordination of resolution of disputes and working closely with the various Operations Fulfillment Teams and CS. The successful Specialist will be a self-driven individual who possesses and applies common sense and contributes to overall satisfaction results. Additional responsibilities include but are not limited to:Prioritize, balance dispute workload and ensure compliance w/FCRAEffectively troubleshoot and problem solve Monitor and track dispute activity and prepare report(s)Evaluate and implement solutions based on feedbackIdentify opportunities for process improvement and make recommendation Handle and successfully resolve client and consumer escalationsProvide support and assistance to Compliance team members as neededAdditional projects provided by management as needed

Responsibilities:
Expected AccomplishmentsFirst 30-60 days: Develop knowledge and understanding of FCRA and various Dispute functionsDevelop some knowledge and understanding of products and servicesBegin establishing collaborative relationships Complete all scheduled training and prepare a list of various tasks/processes he/she deems important for the roleFamiliarize and understand company policies Learn and develop system know-howAt some point during or at the end of the first 60 days, the Specialist is expected to have begun supporting the Dispute team with daily questions, has started with the monitoring of the work load and worked with immediate manager to balance.

Qualifications:
Requirements, Skills, and EducationMust have 2-3 years of customer service or operations experience Some compliance experience preferred Some Consumer Dispute experience desiredExperience in background screening industry desiredAssociates Degree or relevant work experience expectedExceptional organizational skills and the ability to multi-task each day to meet schedule demands and complete tasks in a timely mannerProven troubleshooting and problem solving Effective communication and presentation, including conflict resolutionAbility to learn quickly and retain knowledgeAbility to work independently and accomplish tasks without direct supervisionAbility to work well with people from many different disciplines Basic computer skills, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook, SalesForce)The Accurate Way:We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles Take Ownership, Be Open, Stay Curious, Work As One core values that dictate what we stand for, and how we behave. Take ownership.Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when its whats best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.Be open.Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty and respect. Embrace differences.Stay curious.Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve. Work as one.Work together to create the best customer and workplace experience. Put our customers and employees firstbefore individual or departmental agendas. Make sure they get the help they need to succeed.About Accurate Background:Accurate Backgrounds vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.Accurate is an equal opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Keywords: Accurate Background, Irvine , Dispute Specialist, Other , Irvine, California