IT Systems Engineer

Company: Houzz Inc.
Location: Irvine
Posted on: January 13, 2022

Job Description:

About HouzzHouzz is the world's leading platform for home remodeling and design, helping more than 2.5 million home professionals in over 100 categories to grow and manage their business. Through Houzz, a community of more than 65 million homeowners and home design enthusiasts, find ideas, hire professionals, source products and access tools to update their homes from start to finish. Houzz is available in every country around the world with localized platforms in more than 10 countries across North America, Europe, Asia and Australia.About the RoleThe IT System Engineer is responsible for effective provisioning, installation/configuration, operation, and maintenance of the systems supporting the Houzz IT infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This person will monitor existing systems while taking a proactive approach to ensure system stability. This person will also be an escalation point for our IT Support Specialist and have involvement in day-to-day operations.What You'll DoBuild and manage automation for employee lifecycle using Okta, Google Workspace, and other critical business systems.Provides support to IT systems including: day-to-day operations, monitoring and problem resolution for all IT systems.Provides 2nd & 3rd tier problem identification, diagnosis and resolution of problems.Provides support for the escalation and communication of status to management and internal customers.Ensure all workstation security policies are in accordance with current PCI compliance standards.Create and maintain technical knowledge base documents.Analyze existing processes, work with business leaders to suggest and make improvements, and implement business processes where needed.At a Minimum, We'd Like You to HaveYou have 3+ years of relevant experience.A love of documentation and process improvement.Demonstrate that you continue to keep your knowledge and skills up to date.Hands-on enterprise experience and expertise with Google Workspace and Okta management.Experience in building and managing identity and access management tools and integrating them to critical SaaS tools including, but not limited to, Slack, Zoom, Okta, Jira, etc.You have experience working with identity access management technologies and platforms (SAML, OIDC, LDAP, Okta, Active Directory, etc.).You have experience working with modern MDM tools (JAMF, Meraki EMM).You have knowledge of networking protocols and technologies (TCP/IP, DNS, DHCP, wired & wireless networks, Meraki, Palo Alto Networks, Cisco).Familiarity with MacOS, Windows, Linux, iOS, and Android devices.Ideally, You'll Also HaveYou have scripting experience using Bash, Python, and equivalent tools.You have experience consuming REST APIs for SaaS automation.You have experience working within security compliance frameworks (SOC 2, PCI).Prior IT/helpdesk/customer service experienceCertification or previous experience with ITIL practicesSystem design, ideally in a cloud environment such as AWS, GCP, or AzureBe Who You Are and Do What You Love at HouzzWe're a FamilyAt Houzz, we strive to create and foster a strong family environment in our workplace. We collaborate to accomplish our goals, always working as a team. We aim to build a culture of inclusion - celebrating and leveraging our differences for the betterment of one another, our products and our community.Houzz team members come from many backgrounds and bring diverse experiences to the company. We take pride in making each person feel at home.We Build the FutureJoin Houzz in revolutionizing the home remodeling and design industry and have an impact on our community of more than 65 million homeowners and home design enthusiasts who use our platform and the 2.5 million-plus home professionals around the world who grow and manage their business with Houzz Pro. Houzz has been named one of the most innovative companies in the world by CNBC and others, and is backed by top venture capitalists. At Houzz, you can help drive the future of an industry worth over $1 trillion in the U.S. and Europe alone.We Make Things HappenOur team members play a key role in guiding the direction of our company and are able to work across multiple groups to implement fresh ideas that allow Houzz to be the industry leader. If you are interested in applying your passion to create products that will transform the lives of millions of people who are designing, remodeling and decorating their homes, welcome to HouzzBenefits and PerksCompetitive salaryFlexible Paid time offCommuter benefitsMedical, dental, vision and pet insuranceMaternity/paternity leave programEmployee assistance program401k retirement savings planFlexible spending accountsHealthy at Houzz programHouzz is proud to be an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex, race, religion, color, gender, national origin, height or weight, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law or ordinance or regulation.We embrace and celebrate the value that diversity brings to an organization and understand that diverse backgrounds and different points of view are essential components of helping Houzz in our mission to provide the best experience for home renovation and design. Houzz is committed to fostering an inclusive environment through projects and initiatives such as employee resource groups and diversity workshops.Houzz celebrates differences and strives to create a comfortable and authentic climate for Houzzers to feel supported, where they are welcomed to think creatively and contribute to innovative ideas, while having the freedom to be themselves and share their lives at work.If you are a California resident applying for a job, you consent to our California Job Applicant Privacy Notice

Keywords: Houzz Inc., Irvine , IT Systems Engineer, Other , Irvine, California