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Customer Care Representative

Company: Lennar Homes
Location: Irvine
Posted on: January 13, 2022

Job Description:

Overview POSITION SUMMARY:-- -Interface with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES:Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product.Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.Schedule and supervise trade partner repairs in homes after delivery to homeowner.Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.Provide accurate and timely information to Customer Care Manager on progress and scopes of work.Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.Evaluate trade partner and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials.Work with Customer Service Manager on special projects as needed.Participate and attend department meetings.Keep accurate service request logs and documentation of all work performed.Perform all other duties as assigned. Qualifications EDUCATION AND ADDITIONAL REQUIREMENTS:Minimum three (3) years of residential customer care or related experience requiredHigh school diploma or GED preferred, but will accept equivalent work experienceValid driver's licenseExcellent communication skills, verbal and writtenBasic skills in Microsoft OfficeStrong organizational and interpersonal skillsMust be able to deal effectively with confrontational situations and maintain objectivity in public relationsDetail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlinesMaintain regular attendance and punctuality relative to daily work schedule is requiredFollow directions from a supervisorUnderstand and follow work rules and proceduresAccept constructive feedbackTeam playerPHYSICAL REQUIREMENTS:-- -Requires the ability to work 8 hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment.-- - Finger dexterity may be required to operate a computer keyboard and calculator.#cb Type Regular Full-Time

Keywords: Lennar Homes, Irvine , Customer Care Representative, Other , Irvine, California

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