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Customer Technical Product Support

Company: Western Digital
Location: Irvine
Posted on: January 13, 2022

Job Description:

Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES: * Work in cross functional teams and facilitate product launches including testing, creating and facilitating trainings, product monitoring, failure analysis and post mortem reviews * Manage end user escalations and driving issue resolution with cross functional teams * Facilitate and lead call center quality audits and recognize areas of improvement for agents and support teams

Keywords: Western Digital, Irvine , Customer Technical Product Support, Other , Irvine, California

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