Front Desk Associate- (Part -Time)
Company: FirstService Residential
Location: Irvine
Posted on: November 22, 2021
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Job Description:
Position Description
Job description
Position: Front Desk Concierge - Part Time
*Shifts:
Location: Irvine, CA
JOB SUMMARY:
The Front Desk Associate ("FDA") supports the General Manager
("GM"), Associate Community Manager ("ACM") and/or Front Desk
Supervisor by delivering Resident/Member interface/program results
to the Client in response to strategic goals issued by GM.
Communications, Databasing, and Presentation are the key tenets of
Qualification. While all the on-site positions promote and exude
warm helpful service, the FDA position specifically focuses on the
"5-Star" branding of management. The FDA is specifically tasked to
fluently command knowledge of each and every Resident/Member and is
responsible for executing on a full-service stabilized platform
which is tailored to the Client. In order to do so, the FDA must be
fully-fluent on all necessary tools (communications mediums,
Connect, Sharepoint, Access Control) in order to facilitate program
and fully plan/anticipate activities. The FDA is held accountable
for a variety of support services deliverables to the Management
staff, as well as timely Front Desk operations to the Residency
vendors.
The position across all parameters requires professional
presentation (verbal, written, visual) at all times, with peak
emphasis on friendly, helpful service ability.
PERFORMANCE REQUIREMENTSinclude the following. Other requirements
may be assigned.
None
QUALIFICATIONS
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
Ability to work under tight deadlines and consistently meet
deadlines.
Exhibit professionalism, maintain professional attire and demeanor
at all times.
Maintain reliable transportation and valid driver's license.
Demonstrates effective communication skills consisting of verbal,
written and listening skills.
Demonstrates problem-solving abilities.
Ability to draft correspondence and respond to inquiries and client
concerns effectively and independently.
Must be proficient with computer programs needed for specific
position including Microsoft Outlook, Word, Excel, and Power Point
and internal software - Connect, Jenark, etc. .
Demonstrates organizational skills and ability to independently
prioritize daily workload.
Must have minimum typing speed of 40 WPM.
Must work effectively with co-workers, customers and others by
sharing ideas in a constructive and positive manner; listening to
and objectively considering ideas and suggestions from others;
keeping commitments; keeping others informed of work progress,
timetables and issues; addressing problems and issues
constructively to find mutually acceptable and practical business
solutions; addressing others by name, title or other respectful
identifier, and; respecting the diversity of our workforce in
actions, words and deeds.
EDUCATION and/or EXPERIENCE
High school diploma or equivalent required.
LANGUAGE SKILLS
Proficient in English
Other languages helpful
MATHEMATICAL SKILLS
Strong general math skills.
REASONING ABILITY
Ability to determine next level involvement for problem
resolution
Must demonstrate good judgment and critical thinking skills
Ability to think and work independently as well as part of a
team
Ability to define problems, collect data, establish facts, and draw
valid conclusions.
Must be able to work well under pressure and deadlines, as well as
work independently and prioritize time effectively.
Ability to make decisions and solve problems creatively.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid California Driver's License and State Mandated Vehicle
Insurance
PHYSICAL DEMANDS
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to
enable individuals with disabilities to perform the essential
functions.
Must be mobile enough to move about the facilities, including up
and down stairs, parks and recreational areas and navigate uneven
surfaces.
Must be mobile enough to move around during outside events, stand
for long periods of time and lift up to 25 pounds.
Must be able to sit for extended periods of time.
Must have finger dexterity for typing/using a keyboard.
Must effectively communicate and interact with clients, vendors,
co-workers and supervisors.
Must be able to transcribe dictation.
WORK ENVIRONMENT
The work environment characteristics are normal office conditions.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Full time part time position. Schedule may change based on business
needs and may include weekends, evenings, and holidays. The work
schedule of this position will require daily or weekly overtime
hours, as approved by supervisor. Consistent and regular attendance
required.
About Us:
FirstService Residential is North America's foremost property
management firm. Our dedication, responsiveness and integrity are
why thousands of communities across the U.S. and Canada choose
FirstService Residential to manage their properties. We have
expertise working with complex communities with large budgets and
numerous amenities. In addition, we manage commercial associations
and mixed-use developments, as well as multi-family and
investor-owned rental and REO properties for institutional and
private equity clients.
We're all about our associates, and as we continue to grow, we're
looking for even more quality people who share our dedication to
doing what's right, improving residents' quality of life, building
great relationships and truly making a difference for their
clients, their colleagues and themselves. Is that you? If so, apply
today or join our community and learn more about FirstService
Residential.
To learn more about our company and culture, please visit
..... click apply for full job details
Keywords: FirstService Residential, Irvine , Front Desk Associate- (Part -Time), Other , Irvine, California
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