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Tech Support - Part Time / Remote Night Shift (11pm - 4am ET)

Company: ProctorFree
Location: Irvine
Posted on: November 22, 2021

Job Description:

We are looking for a team member who is resourceful; using troubleshooting and analytical skills to serve our users via email and chat along with the ability to walk new users through the process of getting started with ProctorFree. In this role you'll help to support end users of an exciting new technology made based in Charlotte, NC. We have a need for approximately 8 - 15 hours per week. Our ideal candidate has worked in a technical support role, and can commit to bi-weekly remote meetings. This is a great opportunity for someone to make extra money or make good use of downtime and a home office. We are looking for an individual that must have availability on the weekends and some weekday availability from 11pm - 4am ET. Candidates must reside in North Carolina, South Carolina, Georgia, Kentucky or Texas. The pay for this position starts at $10 an hour, paid bi-weekly. The pay increases to $12/hr after 30 days. Qualities You care about our test takers and their experience. Not only because their outstanding experience means that we'll be more successful as a company, but also because you really love helping people and seeing them succeed. Secondly you're happy to help a new user out, who is looking to get started. You will talk them through the process of how ProctorFree works and can help them use our services for the first time. You're a fantastic communicator and must be fluent in written English. The importance of communication, especially in a remote team, cannot be overstated. The default should be to over share progress, good things that are happening, customer concerns, and anything you see as an opportunity to improve our company and your team. Requirements Must reside in North Carolina, South Carolina, Georgia, Kentucky or Texas Available to work 11pm - 4am ET on the weekends and some weekdays. Able to communicate clearly and professionally in writing and speaking with both technical and non-technical individuals. Experience troubleshooting macOS and Windows computers. Excellent customer service skills with a polite, patient, caring, calm and professional demeanor. Identify patterns: recommend improvements, and filter out irrelevant issues. Generate support documentation for our customer facing and internal knowledge bases. Reliable and on time for scheduled work hours and meetings. Must be available at least 8 - 15 hours per week. Must have a desktop or laptop with Webcam running Windows 10 or macOS 10.14 Must have High Speed Internet access (25 Mbps Down - 5 Mbps Up) Typing Speed of 50 WPM Benefits Flexible schedule Work remotely Supportive Team

Keywords: ProctorFree, Irvine , Tech Support - Part Time / Remote Night Shift (11pm - 4am ET), Other , Irvine, California

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