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Technical Service Coordinator

Company: Quadient
Location: Irvine
Posted on: November 22, 2021

Job Description:

Title: Technical Service Coordinator

Location: CA Based Remote

Reports To: Technical Service and Support Manager

General Summary

Parcel Pending is the leading provider of package management solutions for multifamily, residential, commercial, retail, and university properties in the United States and Canada. We deliver over 2 million packages monthly, offering a wide range of solutions that ensure the simple and secure delivery and retrieval of packages and online orders.

In 2019, Parcel Pending was acquired by Quadient (formerly Neopost), the global leader in parcel, mailing, customer experience, and business process automation solutions. With the strength of our combined power, reach, and offerings, Parcel Pending by Quadient provides state-of-the-art solutions and world-class customer service to solve the last-mile delivery challenge.

Essential Duties/Responsibilities

We offer an exciting, fast-paced work environment, and we currently have an opportunity for a Project Manager -----" Field Service, allowing you to make an immediate impact on our team and company. We are looking for someone who is positive, supportive, self-starting, and is ready for that next big leap in their career. You are PASSIONATE about customer service, highly tech-savvy, and you LOVE detailed data related assignments. If you are looking for a company where everyone works together and -------wears a few hats", -------rolls up their sleeves----- to get the job done, this opportunity may be perfect for you.-- - This individual will be responsible for the following:

-- --- - Schedule and Support 3rd party technicians to service Parcel Pending Lockers
-- --- - Support Parcel Pending in ensuring Locker installations are successfully completed
-- --- - Responsible for the customer experience at a property from the property management team down to each resident.
-- --- - Provide a Great Customer Experience
-- --- - Respond promptly to on-site team--------s issues.
-- --- - Communicate and coordinate with internal departments.
-- --- - Responsible for onsite visits/ service calls when applicable
-- --- - Perform other duties as required to support the success of Parcel Pending

Required Skills & Experience

-- --- - Ability to problem solve and operate independently
-- --- - Highly Tech Savvy
-- --- - Strong organizational skills with the ability to multi-task and adapt as priorities change
-- --- - Must work great in a team environment.
-- --- - Strong inter-personal skills with the ability to communicate effectively with a variety of personalities in person, on phone and via email.
-- --- - Ability to communicate effectively in English and understand/carry out instructions provided in written or verbal format.
-- --- - Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
-- --- - Strongly prefer 1-3 years Customer Service background
-- --- - Salesforce CRM experience a PLUS.
-- --- - Minimum 18 years of age
-- --- - High School Diploma or General Education Degree (GED)
-- --- - Some College Preferred
-- --- - Eligible to work in the United States
-- --- - Must be able to pass a background check
-- --- - Light to moderate heavy lifting, when required (less than 50lbs)

What Parcel Pending Offers You:

-- --- - Company subsidized Medical, Dental, and Vision Insurance
-- --- - 401(k) Retirement Plans -----"Company Match Offered
-- --- - Life & Disability Insurance -----"Company Sponsored
-- --- - Paid Vacation, Sick Leave, & 11 Company Holidays
-- --- - Career & Leadership Development
-- --- - Tuition Reimbursement Program
-- --- - Veteran Programs
-- --- - Company Sponsored Groups

Click HERE to learn more about Parcel Pending by Quadient!

Parcel Pending by Quadient does not accept unsolicited resumes and work authorization assistance is not available at this time.--

Disclaimer
The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification.-- - They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.--

Parcel Pending, a Quadient company, is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

#pandoIQ
PandoLogic. Keywords: Technical Services Coordinator, Location: Irvine, CA - 92604

Keywords: Quadient, Irvine , Technical Service Coordinator, Other , Irvine, California

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