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Practice Lead/Supervisor (Golden Vision Optometry - Irvine, CA)

Company: VSP Ventures Optometric Solutions LLC
Location: Irvine
Posted on: November 19, 2021

Job Description:

General Summary:With minimum supervision, provide lead support to the practice staff. Coordinate the workflow to ensure day-to-day activities and business performance is maintained. This must be accomplished through development of a positive and productive patient experience and through premier customer service, patient retention, as well as outstanding associate/doctor satisfaction and retention.Essential Functions:Oversee the work of the practice staff and the daily workflow including patient care and retention through effective accurate scheduling, communication with patients in person and over the phone using professional etiquette and delivery of the highest patient experienceMonitor and oversee team performance to maximize Managed Vision Care relationships; includes overseeing as needed the end to end process of patient recalls, patient scheduling, insurance verifications, intake/checkout, and claims processing and collectionsProvides prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluationsCoordinates with other departments to facilitate special requests, change in processes and resolution of workflow/production issuesEnsure all practice processes and performance standards are followed accurately; develop and maintain practice training procedures; train and motivate team on current or revised processes and proceduresActs as point of contact to address patient/customer inquiries and complaints or internal business partner issues; respond to inquiries according to established procedures while meeting business standards of operational excellence and patient/customer satisfactionSupport practice and strategic initiatives by meeting target goals and objectives set by managementParticipates and offers input in the hiring and interview process for open positions within the practiceMonitor and maintain patient financial data, records, and files to ensure accurate record keeping, security and confidentiality in house or outside agenciesEnsure location is welcoming, effectively merchandised and presented according to standardsSupports the timely implementation of approved Marketing programs and initiativesEnsures positive and productive workplace relationships with staff and doctorsWorks on special projects and perform other related duties assigned or requestedJob SpecificationsTypically has the following skills or abilities:Two to four years of experience in applicable functional area of an optometry practiceState licensure or certification by a nationally recognized optician association as an optician is preferred but not required unless dictated by the state.Excellent verbal communication skills and strong commitment to helping peopleAbility to lead, motivate and promote a team environmentAbility to facilitate, train (through practice and role-play), and coach customer-oriented associates/teamsAbility to present and implement decisive and creative solutions to issues/opportunities to grow the businessAbility to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationshipsAbility to manage priorities through adaptability, willingness to take calculated risks and follow-upAbility to listen, process transactions and interact with customers simultaneously in a fast-paced environmentAbility to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate/doctor relationshipsAbility to empathize with patients and demonstrate concern for patient's problemsPreferred Skills:Bilingual in MandarinVSP123Working Conditions:The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

Keywords: VSP Ventures Optometric Solutions LLC, Irvine , Practice Lead/Supervisor (Golden Vision Optometry - Irvine, CA), Other , Irvine, California

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