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Mavent Analyst (Remote)

Company: Commerce Home Mortgage
Location: Irvine
Posted on: September 16, 2021

Job Description:

Insight Global is looking to hire a Mavent Analyst to work for a large Mortgage client. This person will be the first line of defense for all escelations. You will determine how and why Mavent is failing. Other duties will include:

· Respond to new requests and resolve technical issues encompassing hardware, software and networking within established SLA by providing remote support

· Provide efficient, timely, consistent, accurate resolutions to issues within various business applications, including Encompass

· Track all work in ticketing system ensuring all assigned tickets have accurate and up-to-date accounts of all troubleshooting steps and follow-up details

· Monitor the application support hotline and respond to incoming calls for ticket resolution

· Respond to inquiries and requests from users, and management to provide technical assistance and support to ensure service availability

· Track support issues and resolutions in order to identify possible training needs or system changes.

· Collaborate with the Applications Management team to help identify areas within the various software applications that could be configured to increase overall operational productivity.

· Assist with testing and training of the various business applications, as well as overall system Administration and set-up.

- Ability to read and troubleshoot Mavent

- 1 year of experience in the Mortgage industry

- Proficient with Encompass

- Proficient with DU and LP

Keywords: Commerce Home Mortgage, Irvine , Mavent Analyst (Remote), Other , Irvine, California

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