Call Center Representative
Company: Capital Group
Posted on: September 3, 2021
Req ID: 42424
Location: Irvine, CA
Other location(s): N/A
Relocation benefits offered: No
Travel required: None
"I can be myself at work."
You define yourself by more than just a job title, and we want you
to feel comfortable bringing your true self to work. We value your
talents, your traditions and your take on the world everything that
makes you unique. We're working hard to advance diversity, equity
and inclusion in our organization and our communities because we
know that what makes us different makes us better.
We want you to feel a strong sense of belonging. We value and
welcome your experiences, ideas and identity. Over 40 employee
resource groups unite our people and help to develop our collective
empathy through unfiltered conversations about race, ethnicity,
gender, gender identity, sexual orientation, faith, disabilities,
mental health and so much more.
"I can influence my income."
You want to feel recognized at work. Your performance will be
reviewed annually, and your compensation will be designed to
motivate and reward the value that you provide. You'll receive a
competitive salary, bonuses and benefits. Your company-funded
retirement contribution will be the equivalent of 15% of your
annual pay (including bonuses).
"I can lead a full life."
You bring unique goals and interests to your job and your life.
Whether you're raising a family, you're passionate about where you
volunteer, or you want to explore different career paths, we'll
give you the resources that can set you up for success.
- Enjoy generous time-away and health benefits from day one, with
the opportunity for flexible work options
- Receive 2-for-1 matching gifts for your charitable
contributions and the opportunity to secure annual grants for the
organizations you love
- Access on-demand professional development resources that allow
you to hone existing skills and learn new ones
COVID-19 HIRING: Our recruiting and onboarding activities
are virtual during the pandemic and we've transitioned to a
work-from-home environment until further notice. We are offering
generous work-from-home benefits to improve our associate's ability
to work remotely.
"I can succeed as a Client Services Representative at Capital
As one of our Client Services Representatives, you'll take
high-volume inbound phone calls from shareholders, financial
professionals and internal colleagues. You'll help callers feel
comfortable and supported while they're making significant
financial decisions. You'll relay complex, ever-changing
information about mutual funds and financial service regulations.
You'll build trust in these interactions by learning new concepts
and researching information in real-time to provide solutions.
You don't need any previous experience or knowledge in investment
management to thrive in this job. We'll teach you everything you
need to know, which makes this a perfect starting point to launch
your career with Capital Group.
"I am the person Capital Group is looking for."
- You have customer service experience in any industry and enjoy
talking to people over the phone.
- You're a tech-savvy problem solver. You can research and
resolve customer questions quickly, working across multiple systems
throughout the day.
- You've taken on challenging customer interactions with
patience, empathy and composure, knowing when to take ownership and
when to escalate client concerns.
- You're open to working overtime hours, as needed.
"I can apply in less than 4 minutes."
You've reviewed this job posting and you're ready to start the
candidate journey with us. Apply now to move to the next step in
our recruiting process. If this role isn't what you're looking for,
check out our other opportunities and join our talent
"I can learn more about Capital Group."
At Capital Group, the success of the people who invest with us
depends on the people in whom we invest. That's why we offer a
culture, compensation and opportunities that empower our associates
to build successful and prosperous careers. Through nine decades,
our goal has been to improve people's lives through successful
investing. We know that our history is a testament to the strength
of the people we hire. More than 7,800 associates in 30+ offices
around the world help our clients and each other grow and thrive
every day. Find us on LinkedIn, Glassdoor, FairyGodBoss,
DiversityJobs and Instagram.
We are an equal opportunity employer, which means we comply with
all federal, state and local laws that prohibit discrimination when
making all decisions about employment. As equal opportunity
employers, our policies prohibit unlawful discrimination on the
basis of race, religion, color, national origin, ancestry, sex
(including gender and gender identity), pregnancy, childbirth and
related medical conditions, age, physical or mental disability,
medical condition, genetic information, marital status, sexual
orientation, citizenship status, AIDS/HIV status, political
activities or affiliations, military or veteran status, status as a
victim of domestic violence, assault or stalking or any other
characteristic protected by federal, state or local law.
Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles
Job Segment: Social Media, Marketing, Research
Keywords: Capital Group, Irvine , Call Center Representative, Other , Irvine, California
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