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Executive Communications & Field Engagement Lead- West Region

Company: Microsoft Corporation
Location: Irvine
Posted on: June 10, 2021

Job Description:

Are you an innovative Marketing & Communications professional with a demonstrated ability to think strategically about an organization's brand and reputation? Are you equally skilled in developing and executing a superior executive engagement plan representing both customers and partners for a VP of Enterprise Sales business leader? Do you thrive in fast-paced, highly visible environments? If so, we want to speak to you!

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world.

To achieve our mission in Microsoft's United States Enterprise Commercial (US EC) organization, we are seeking a highly skilled individual to take on both Executive Communications and Field Engagement for the West Region. This role requires the ability to think both at a strategic and programmatic level, be able to effectively drive processes and consistency across the business and deliver impactful business outcomes. The individual needs to be comfortable working with and engaging senior leaders while managing priorities in a fast-paced, complex environment.

This role will orchestrate across a variety of stakeholders for core deliverables and requires an individual who is a great team player, a self-starter, strategic thinker and adaptable to jumping in to solve issues and drive solutions across the business. Because this role will support the West Region, the candidate must be based in the following locations: Irvine, CA, San Francisco, CA, Denver, CO, Phoenix, AZ, Salt Lake City, UT, or Bellevue, WA.

ABOUT THE ORGANIZATION:

The Microsoft US Enterprise Commercial (USEC) organization is 3300+ people strong and growing! We span multiple sales roles across the US (including employees in other countries that support some of our largest strategic customers). In the Enterprise Commercial West Region Operating Unit, we are looking for a strategic story-teller with sales experience and a passion for customer and partner excellence.

  • 4+ years of experience in Sales, Marketing, Communications and/or Operations & Program Management
  • Strong verbal, written and visual communication skills, with experience clearly articulating complex issues and deliver compelling information. Must have experience writing content consumed by both internal and external audiences.
  • Business maturity and experience working with senior executives
  • Proven track record of successful program leadership in complex, multi-function transformation environments with a relentless drive to get things done
  • Experience in executive communications, including employee communication, marketing, public relations and/or journalism strongly preferred.
  • Passion for communications, creativity and storytelling, including utilization of new channels, strategies, multimedia and other tools are effective to inform and engage people
  • Proven track record in developing communication plans and landing key messages for both internal and external audiences at all levels, with diverse cultures and languages
  • Strong organizational skills, cross-organizational collaboration, and examples of balancing competing projects and priorities in a fast-paced environment
  • High interpersonal awareness, ability to impact and influence, and behaving with both a customer-obsessed mindset, while maintaining a team-first attitude
  • Experience developing listening systems and measuring the impact and effectiveness of communications, adjusting communications plans, as necessary
  • Exceptional attention to detail and ensures accuracy in all deliverables.
  • Understanding of Microsoft's solutions, including customers and partner ecosystem
  • Eye for graphic design and multi-media creative (PowerPoint, Sway, videos, etc.)
  • Thrive in a fast-paced, ambiguous environment and adapt plans and approaches in real-time

Core Competencies

  • Strategic Thinking, Planning & Leadership
  • Analytical, problem-solving and decision-making skills
  • Impact and Influence
  • Cross group collaboration
  • Project and Program Management
  • Organizational Agility
  • Drive for Results
  • Customer & Partner Focus
  • Decision Making
  • Matrix Management

Other

  • Scale up and down and get things done themselves and lead across/partner with others to get work done.
  • Bring an informed perspective (respected by others)
  • Deal with ambiguity and can lead through it

Education

  • BA/BSc or equivalent academic attainment required, or an advanced degree preferred.

Travel & Location

  • Travel is expected between 25 - 50% of the time
  • Must be based in the following locations: Irvine, CA, San Francisco, CA, Denver, CO, Phoenix, AZ, Salt Lake City, UT, or Bellevue, WA.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.Fsou

Executive Communications for West Regional VP

  • Lead, create and execute the Enterprise Operating Unit's (EOU) communications strategy (internal & external), messaging framework and overall plan. In partnership with the RVP and Chief of Ops office, provide communications support for internal and external communication needs.
  • Construct, plan and execute on executive communication support including leader messaging and development, org and employee communications (e.g., all-hands/newsletters/events), internal and external presentation and content support.
  • Build and maintain a communications library of stories and presentation materials.
  • Develop a rhythm of communication that builds upon the US EC and MSUS communication plan and drives clarity and engagement for the organization.
  • Deliver executive-level work products including scripts, speeches, videos, and social media amplification plans. Create and maintain visually impactful communications and listening systems.
  • Collaborate with the USEC Executive Communications teams/forums for shared best practices and alignment on messaging, WW CommercialBusiness,Industry Marketing,Product Marketing,Engineering and othersto gather data and content for communications.
  • Build Momentum, excitement and inspire action in the field via the voice of the VP with relevant communications sent proactively and with predictable frequency

Field Customer / Partner Engagement and all Executive Engagement

  • Build end-to-end plan for RVP and orchestrate and land all EBC/MTC/Customer/Partner Engagements.
  • Coordinate with field and corporate stakeholders to define clear objectives, business outcomes of Exec Briefing Centers (EBC)/customer/partner engagements to determine fit for RVP
  • Work with US Marketing events teams to identify new events/speaking engagements for RVP participation.
  • Manage Executive Sponsor and Partner Sponsor Programs and load balance the RVP's capacity to support accounts. Proactively review and schedule EBCs/Microsoft Technology Centers (MTCs) for RVP to meet when in Redmond.
  • Identify touch points for RVP to engage (ie. during field visits, calls, EBC's) with feedback from Account Teams and Partner Development Managers (PDMs)
  • Meet with WW Exec Sponsor team monthly to identify new processes; learn of any changes and provide communications to USEC Stakeholders to be proactive in securing and managing exec sponsors for strategic accounts
  • Proactive planning of VP engagements with strategic customers/partners (e.g.: 'problem' customers; Compete; Dark EA, Low Consumption etc) with minimal impact on field productivity
  • Ensure all executive engagements/field visits at RVP level and above are run smoothly with right customers/partners engaged and productive meeting outcomes achieved

Microsoft Runs on Trust

  • Inspire and protect Microsoft trust across employees, partners, and customers. Drive, maintain, and sustain a strong Culture of Compliance and Integrity and in support of a robust compliance governance process. Proactively assess risk and mitigate with a sense of urgency.
  • Encourage and support employee escalations by providing the right channels for reporting.
  • Awareness & Communication:
  • Develop policy acumen
  • Support Internal Audit preparation in your OU and facilitate information flow between IA and process owners
  • Drive awareness for segment-specific risks and applicable controls and process improvements

Keywords: Microsoft Corporation, Irvine , Executive Communications & Field Engagement Lead- West Region, Other , Irvine, California

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