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Technical Program Manager, Ads Support

Company: Google Inc.
Location: Irvine
Posted on: June 8, 2021

Job Description:

Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 4 years of experience working with SQL.
  • Experience coding with a general purpose programming language (ie. Java, C/C++, Python).
  • Experience with program management and working with cross-functional teams and partners.

Preferred qualifications:

  • MBA or MA/MS/PhD degree in Statistics.
  • Distinctive problem solving, analytical skills, and impeccable business judgment.
  • Ability to translate analysis results into business insights and recommendations.
  • Strong written and verbal communication skills.

About the job

gTech's Product and Tools Operations team (gPTO) leverages deep user, operational, and technical insights to innovate Google's Ads products into customer experiences that are so intuitive (or automated) that they require no support at all. gPTO partners closely with gTech's Support, Professional Services, Product Management, and Engineering teams to innovate and simplify our Ads products and build the productivity tools ecosystem for gTech users.

The Product & Tools Operations team (gPTO) lies within gTech and strives to delight customers by obviating their need for support in its product areas. Our team maintains close relationships with the Engineering and Product partners that develop and improve Google's products and internal tools. We are proponents of the customer experience, advocating for product improvements backed by data-driven insights.

As a Technical Program Manager, you will have the chance to run complex programs that impact customer experience. You will be responsible for providing data insights across our product areas which will help guide product decisions to make product experiences more seamless. You will combine quantitative excellence and business acumen to shape and execute the modeling strategy that drives our business framework. You will work cross-functionally with teams across Google and be sought out as a trusted advisor by partner teams.

Google creates products and services that make the world a better place, and gTech's role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers' complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

  • Drive the project management and technical execution focused towards launching various new projects.
  • Collaborate with cross-functional tech and business teams in developing project schedules, milestones and risk analyses.
  • Coordinate with stakeholders to manage, track and control project issues to ensure timely delivery of products.
  • Oversee the creation of new data assets and tools as necessary to support additional needs and requirements of a fast-growing business.
  • Exercise technical judgment to keep goals for programs, projects, and products realistic and attainable within a given timeline.

Keywords: Google Inc., Irvine , Technical Program Manager, Ads Support, Other , Irvine, California

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