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Customer Service Administrator

Company: The Kemtah Group
Location: Irvine
Posted on: June 8, 2021

Job Description:

Company is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets.

3rd Shift: 12AM to 8:30AM

Pay Rate: Up to $27/hr

Position Summary:

  • Responsible for administering customer service accounts of medium complexity, along with some high complexity mix in order to achieve division business objectives and to meet customer performance expectations. There is extensive internal and external customer communication in this role. Responsible for the direction and oversight of assigned customer accounts.

Essential Functions:

  • Responsibilities may include but are not limited to the following: Represents the division as the primary point of contact for all business dealings of assigned accounts, and works with the central functional areas of the division to provide premier customer service.
  • Enters orders/releases for medium and some high complexity accounts and provide confirmations.
  • Reviews terms and conditions of customer orders for compliance and refers those that are unacceptable to management for resolution.
  • Receives proposal requests, coordinates pricing review.
  • Prepares formal quotations and provides medium levels of quote follow up with customers and Territory Sales Managers (TSMs). Responsible for internal coordination of medium and some high complexity contract review activities.
  • Issues ATRs (Authorization to Return), CARs, (Corrective Action Requests) PARs (Preventive Action Requests), and customer complaints into the QSI system.
  • Communicates all pertinent customer information to appropriate departments, business units, and/or person(s) in regard to schedule or business changes. Issues credits and add bills, works with accounting, TSM and customer to help resolve customer payment issues.
  • Assists customers with utilization of Parker Systems (PH Connect, EDI) with set up and maintenance on basic levels. Assists in training of customer service representatives as needed. Researches data and presents information on team improvement board.

Keywords: The Kemtah Group, Irvine , Customer Service Administrator, Other , Irvine, California

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