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Customer Communications Manager- Remote

Company: HireRight, Inc.
Location: Irvine
Posted on: June 8, 2021

Job Description:

Help us elevate the customer experience at HireRight!

HireRight is seeking an experienced customer communications manager to lead strategy and execution for our customer messaging across a variety of platforms. As a key member of the Marketing Communications team, you will have the opportunity to shape content consumed by our customers - and empower HireRight colleagues across a variety of business units to be more informed when they speak to customers as well.

We're seeking candidates who can plan, create and deliver relevant, timely messages for our customers across a variety of platforms while connecting them to the bigger picture -customer needs, industry issues and our brand story. You'll be responsible for working with executives and other key stakeholders to understand and address specific communications needs, craft related messaging and deliverables, and deliver those messages to respective audiences through our technology platforms of choice.

This position is fast-paced and deadline-driven, and requires a leader who can independently develop new ideas, respond with agility to last-minute changes, establish processes and work within a global team to address challenges. In this role, you will also frequently manage "issues of the day" by developing strategies, involving key stakeholders, and then executing as quickly as possible, within our best practices.

Essential Duties and Responsibilities:

  • Manage planning, creation, editing, approval, and delivery of customer communications and other internal communications and talking points for the HireRight team.
  • Collaborate with internal organizations on specific communication needs.
  • Put customers first and actively work to improve their overall experience.
  • Build and maintain current knowledge of HireRight's products and services.
  • Participate in release planning, product launches, and organizational readiness meetings and activities.
  • Ensure quality, accuracy, and completeness of communications.
  • Measure communication program success to ensure goals are being met.
  • Recommend new approaches for customer communication, including new messaging, new email templates, or strategic changes to delivery methods.

Required Knowledge and Skills

  • Demonstrated success in developing and executing communications programs.
  • Outstanding verbal and written communication skills.
  • Experienced with Microsoft Office products
  • Knowledge of email automation and customer relationship management systems a plus (especially Salesforce Pardot, etc.)
  • HTML knowledge a plus


  • BA or BS in a related field, or equivalent work experience
  • 7 years' experience writing for a customer audience in a SaaS environment.

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes:

  • Medical
  • Dental
  • Vision
  • Paid Life/AD&D Insurance
  • Voluntary Life Insurance
  • Short & Long Term Disability
  • Flexible Spending Accounts
  • 401K
  • ROTH
  • Generous Paid Time Off Program
  • 11 Paid Holidays
  • Education Assistance Program
  • Business Casual Attire
  • Generous Referral Program
  • Employee Discounts and Rewards
  • And much more!
  • All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities

Keywords: HireRight, Inc., Irvine , Customer Communications Manager- Remote, Other , Irvine, California

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