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Quality Technical Coach

Company: Caliber Collision
Location: Irvine
Posted on: June 8, 2021

Job Description:

Job Summary:

Responsible for coaching center teammates in repairs and estimations resulting in attaining and maintaining Caliber Certification with 3rd party Verifacts.

Essential Job Duties:

  • Mentor repair technicians, estimators and management to ensure the Caliber standard of quality, which corresponds with the OEM specifications.
  • Use 3rd party Verifacts software to file report regarding accurate completion of repair to OE standards
  • Follow up with center teammates regarding repairs in-person or through conference calls
  • Review reports with Center and Operations Leadership for accountability and successful management of Parts, Center Systems/Processes, Equipment and Training verification
  • Recommend and coordinate necessary training for areas of need based on quality reviews
  • Train ICAR courses to support local/regional needs
  • Partner with, build alliances, and perform liaison activities with executive team and field leadership
  • Complete facility inspections as assigned and submitting reports using Verifacts software
  • Take and submitting photos of shop and tools, equipment, materials
  • Recommend repair or preplacement of tools, equipment, and materials as necessary
  • Recommend training on tools and equipment

  • Review reports with Center and Operations Leadership for accountability and successful management of Parts, Center Systems/Processes, Equipment and Training verification
  • Maintain a reporting structure that readily monitors performance indicators and Certification eligibility
  • Create actionable plans to improve processes and procedures to accomplish objectives, which include metrics of success and deliverables.
  • Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of center objectives.
  • Optimization of center performance across the company to achieve the best functional, center production and technical value.
  • Measure ongoing performance assessment, research and development of new capabilities, and systematically applying knowledge for success.

Skills/Requirements

  • Must be at least 18 years of age
  • Must have a valid driver's license and be eligible for coverage under company insurance policy
  • Maintain or acquire ICAR Trainer certification
  • 5 plus years' experience either as a collision repair tech and/or insurance estimator or adjuster
  • ASE, I-CAR and/or other industry certifications preferred (Pro-Level 3)
  • Working knowledge of CCC One, Estimating Systems and Excel
  • Significant daily travel in order to visit any center throughout the company
  • Maintain a minimum standard of continuing education annually to stay abreast of industry and coaching best practices.
  • Represent Caliber with integrity and professionalism
  • Ability to effectively communicate with others, verbal and written
  • Ability to read and understand instructions, written estimates and work orders
  • Organization and multi-tasking skills, good time management and ability to adapt easily to changing, fast-paced environments
  • Ability to understand workflows and have the ability to navigate and submit reports using an iPad
  • Training or teaching experience preferred
  • Personable, friendly demeanor with "World Class" customer service approach with internal and external customers
  • Well groomed, professional appearance

Keywords: Caliber Collision, Irvine , Quality Technical Coach, Other , Irvine, California

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