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Customer Support Engineer

Company: Alteryx
Location: Irvine
Posted on: June 7, 2021

Job Description:

We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Alteryx is looking for a Customer Support Engineer in Broomfield, Irvine, or Plano Office.

We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

Overview:

This is not your ordinary support job. Alteryx Customer Support Engineers (CSE's) work with the world's leading companies every day to help them with their advanced analytic solutions. From financial services to communications, retail, and pharma (and more), you'll work with customers that are on the leading edge of the analytic revolution. You will help Alteryx customers by addressing their current questions as well as provide guidance associated with the best use of Alteryx software. Additionally, you work closely with other members of the Alteryx team, including Sales and Engineering, to ensure a superior customer experience with both the product and the company as a whole.

What you will do:

  • Review, document, troubleshoot and resolve the Alteryx customer's technical questions

  • Act as a facilitator and assist with the communication between the customer and internal teams when escalating issues

  • Respond to customer requests within expected Service Level Agreements and manage customer expectations

  • Create articles for our internal and external knowledge base when related information is not present using KCS methodology practices

  • Answer incoming support inquiries via various channels (Chat, phone, email, etc.)

What we look for:

  • 1-3 years of Product Support or related work experience

  • Excellent troubleshooting skills (databases, environments, network communications, applications, etc)

  • Top-notch interpersonal skills, with excellent written communication to match

  • Ability to work in a fast-paced environment, under pressure and prioritize multiple tasks

  • Working knowledge of Microsoft Windows operating systems and server platforms

  • Excellent collaboration and proven teamwork abilities

  • Associate or Bachelor degree in Business Administration or IT preferred, or equivalent experience

  • Can-do attitude with desire to help customers and work as part of a collaborative team

  • Life-long learner

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.

Compensation:

Alteryx is committed to fair and equitable compensation practices. The salary range for this role in Broomfield, Colorado is $60,900-$91,300. This role is eligible for variable compensation including bonus and stock grants. This position is also remote-friendly and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location.

Benefits & Perks:

Alteryx has amazing benefits for all Associates which can be viewed here.

Interested? Learn more and apply today at alteryx.com/careers!

Please contact HR@alteryx.com if you require a reasonable accommodation/adjustment to review our website or to apply online.

#LI-CM1

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we're invested in building teams with a wide variety of backgrounds, identities, and experiences.

Benefits & Perks:

Alteryx has amazing benefits for all Associates which can be viewed here.

Keywords: Alteryx, Irvine , Customer Support Engineer, Other , Irvine, California

Click here to apply!

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