Customer Support Engineer
Company: Alteryx
Location: Irvine
Posted on: June 7, 2021
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Job Description:
We're looking for problem solvers, innovators, and dreamers who
are searching for anything but business as usual. Like us, you're a
high performer who's an expert at your craft, constantly
challenging the status quo. You value inclusivity and want to join
a culture that empowers you to show up as your authentic self. You
know that success hinges on commitment, that our differences make
us stronger, and that the finish line is always sweeter when the
whole team crosses together. Alteryx is looking for a Customer Support Engineer in
Broomfield, Irvine, or Plano Office. We're looking for problem solvers, innovators, and dreamers who
are searching for anything but business as usual. Like us, you're a
high performer who's an expert at your craft, constantly
challenging the status quo. You value inclusivity and want to join
a culture that empowers you to show up as your authentic self. You
know that success hinges on commitment, that our differences make
us stronger, and that the finish line is always sweeter when the
whole team crosses together. Overview: This is not your ordinary support job. Alteryx Customer Support
Engineers (CSE's) work with the world's leading companies every day
to help them with their advanced analytic solutions. From financial
services to communications, retail, and pharma (and more), you'll
work with customers that are on the leading edge of the analytic
revolution. You will help Alteryx customers by addressing their
current questions as well as provide guidance associated with the
best use of Alteryx software. Additionally, you work closely with
other members of the Alteryx team, including Sales and Engineering,
to ensure a superior customer experience with both the product and
the company as a whole. What you will do: Review, document, troubleshoot and resolve the Alteryx
customer's technical questions Act as a facilitator and assist with the communication between
the customer and internal teams when escalating issues Respond to customer requests within expected Service Level
Agreements and manage customer expectations Create articles for our internal and external knowledge base
when related information is not present using KCS methodology
practices What we look for: 1-3 years of Product Support or related work experience Excellent troubleshooting skills (databases, environments,
network communications, applications, etc) Top-notch interpersonal skills, with excellent written
communication to match Ability to work in a fast-paced environment, under pressure and
prioritize multiple tasks Working knowledge of Microsoft Windows operating systems and
server platforms Excellent collaboration and proven teamwork abilities Associate or Bachelor degree in Business Administration or IT
preferred, or equivalent experience Can-do attitude with desire to help customers and work as part
of a collaborative team Find yourself checking a lot of these boxes but doubting whether
you should apply? At Alteryx, we support a growth mindset for our
associates through all stages of their careers. If you meet some of
the requirements and you share our values, we encourage you to
apply. As part of our ongoing commitment to a diverse, equitable,
and inclusive workplace, we're invested in building teams with a
wide variety of backgrounds, identities, and experiences. Compensation: Alteryx is committed to fair and equitable compensation
practices. The salary range for this role in Broomfield, Colorado
is $60,900-$91,300. This role is eligible for variable compensation
including bonus and stock grants. This position is also
remote-friendly and, as such, compensation will ultimately be in
line with the location in which the position is filled. Final
compensation for this role will be determined by various factors
such as a candidate's relevant work experience, skills,
certifications, and geographic location. Benefits & Perks: Alteryx has amazing benefits for all Associates which can be
viewed here. Interested? Learn more and apply today at
alteryx.com/careers! Please contact HR@alteryx.com if you require a reasonable
accommodation/adjustment to review our website or to apply
online. #LI-CM1 Find yourself checking a lot of these boxes but doubting whether
you should apply? At Alteryx, we support a growth mindset for our
associates through all stages of their careers. If you meet some of
the requirements and you share our values, we encourage you to
apply. As part of our ongoing commitment to a diverse, equitable,
and inclusive workplace, we're invested in building teams with a
wide variety of backgrounds, identities, and experiences. Benefits & Perks: Alteryx has amazing benefits for all Associates which can be
viewed here.
Keywords: Alteryx, Irvine , Customer Support Engineer, Other , Irvine, California
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