WM Sales Assistant

Company: CTBC Investments Company, LTD
Location: Irvine
Posted on: June 6, 2021

Job Description:

POSITION SUMMARY:

The Wealth Management Sales Assistant will help Financial Consultants with time management by daily handling of routine client inquiries, mainly those related to account maintenance matters. Contribute to WM Program's bottom line by allowing FCs to devote more time to their value-added activity, which leads to sizable WM business & productivity increases for the FCs.

ESSENTIAL FUNCTIONS:

Administrative (100%)

• Servicing WM clients by handling a variety of correspondence such as answering, screening phone calls, filing, scheduling appointments, note-taking at client meetings, and basic client/prospect communications that do not contain any investment recommendations.
• Handle account maintenance and tracking client correspondence, including but not limited to sending out birthday cards, thank you notes, and updating meeting letters.
• Generate sales production reports and memos.
• Processing new account paperwork for FCs.
• Service smaller-balanced accounts per clients' requests or based on FCs instructions.
• Handle all other WM business related job duties requested by FCs.
• Perform related duties, as required, for the training and development purposes.

OTHER RESPONSIBILITIES:

• Successfully complete all mandatory training on related Bank and BSA compliance as well as other laws and regulations as assigned in a timely manner.
• Perform all assigned duties under Bank's compliance programs and related laws & regulations.
• Perform other duties as assigned.

Education, Experience and Skills Required:

• A bachelor's degree is required.
• 1-2 years' experience working within a financial institution.
• Must have excellent verbal and written communication skills.
• Ability to provide high-touch service to WM clients.
• Must have outstanding troubleshooting skills to solve clients' account issues in a timely fashion.
• Must possess excellent time management skills.
• Bilingual Mandarin ability preferred.

PHYSICAL DEMANDS:

• Minimum mobility to work in an office setting; sit for prolonged period of times; operate office equipment including use of a computer keyboard; and reach with hands and arms. Employees are occasionally required to walk and stand and lift and move records and documents weighing 30 pounds or less.

COMMUNICATION DEMANDS:

• Attention to detail, strong organizational, communication, interpersonal, self-motivated, and analytical skills, ability to interact with all levels of management and staff.

WORK ENVIRONMENT:

• Standard office environment. Noise level in work environment is usually average. Hear in the normal audio range with or without correction. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Keywords: CTBC Investments Company, LTD, Irvine , WM Sales Assistant, Other , Irvine, California