Client Service Specialist II, Health Management Services
Company: McGriff, Seibels
Location: Irvine
Posted on: June 6, 2021
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Job Description:
Specific information related to the position is outlined below.
To apply, click on the button above. You will be required to create
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provide you access to your application information. Need Help? Should you have a disability and need assistance with the
application process, please request a reasonable accommodation by
emailing Accessibility or by calling 866-362-6451. This email inbox
is monitored for reasonable accommodation requests only. Any other
correspondence will not receive a response. Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: The responsibility of a Client Service Specialist II is to
provide intermediate level CSS support to HMS Account Managers and
Operations Team. Build and maintain professional relationships with
clients, vendors, and broker partners by handling moderate client,
program and departmental related activities Essential Duties and Responsibilities: Following is a summary of the essential functions for this job.
Other duties may be performed, both major and minor, which are not
mentioned below. Specific activities may change from time to
time. Client / Stakeholder Support Support HMS Account Management and Operations team with specific
client management responsibilities, including, but not limited to,
coordination and deployment of client wellness program initiatives
via surveys, health fairs, biometric screenings events, flu
vaccination clinics, communication materials, incentives and
wellness platforms Coordinate HMS Account Management team, and/or the Marketing
department to assist with client specific communications. This
includes, but is not limited to, wellness program promotional
materials, monthly newsletters, portal content and MHC rollover
responsibilities Assist with consolidation of client program engagement and
health risk data for client presentations/reports Troubleshoot daily client program and activity-related issues.
Appropriately seek HMS Account Manager support as needed Provide an experienced level of customer service to clients and
partners, verbally and written, when responding to inquiries,
issues, concerns and/or discrepancies in a timely and professional
manner, effectively coordinating with internal and external
contacts, as appropriate a. Attend client centric meetings on weekly basis b. Serve as a liaison for communicating and resolving client
issues within client centric team Participate in client internal / external meetings as needed Draft agendas, presentations, process documents, and reports to
internal / external stakeholders HMS Department Support & Knowledge Provides mentoring, coaching to CSS I position or new team
members Demonstrates role model behavior by following process,
procedures, and policies set by the department and the
organization Participate in company-sponsored seminars, training workshops
and webinars to enhance industry-related education Attends inter-department meetings in order to provide team with
specific client information and to act as client support for the
Call Center Review invoices submitted by HMS departments for
discrepancies Provides back-up support to CSS I position Vendor Management Support Work with ProView Global team to assist with invoicing and
projects on an ad hoc and/or ongoing basis Support HMS Account Management team with preparing vendor
requirement documents Troubleshoot vendor issues on behalf of HMS Account Management,
Call Center or Operations teams Participate in testing the functionality and viability of new
application features and processes as needed Assist with vendor program data (RFPs, presentations, marketing
collateral, etc.) Draft agendas and coordinate periodic vendor/stakeholder
meetings Required Skills and Competencies: The requirements listed below are representative of the
knowledge, skill and/or ability required. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions. Bachelor's degree strongly preferred, or combination of
applicable experience and education Minimum one (1) year experience working in a similar capacity,
with insurance, health promotion or health care industry experience
preferred Must be self-motivated, thrives in a fast-paced, team
environment and able to work effectively with little supervision
and direction Strong active listening skills with the ability to ask
thoughtful and probing questions to determine client needs Strong organizational skills with excellent multi-tasking,
problem-solving and follow-up skills, and the proven ability to
deliver timely and accurate work product Excellent written and verbal communication, interpersonal and
relational skills, including the ability to communicate effectively
with remote locations, internal/external clients and vendors Advanced skills in Microsoft Word, Excel, Access and PowerPoint;
knowledge of Publisher HIPAA Certificate must be obtained within one (1) week of hire
date Demonstrated ability to exercise sound judgment when handling
complaints, confidential and sensitive issues Requires the ability to collect and analyze complex numerical
and written data and verbal information to reach logical
conclusions McGriff Insurance Services is an Equal Opportunity Employer and
considers all qualified applicants regardless of race, gender,
color, religion, national origin, age, sexual orientation, gender
identity, disability, veteran status or other classification
protected by law. EEO is the Law Pay Transparency Nondiscrimination Provision
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Keywords: McGriff, Seibels, Irvine , Client Service Specialist II, Health Management Services, Other , Irvine, California
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