Director, Partner Success
Company: Landmark Health
Location: Irvine
Posted on: June 5, 2021
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Job Description:
The
Director of Partner Success will be responsible for managing the
overall strategic relationship with multiple health plan partners
under the supervision of the Vice President of Partner Success. In
coordination with the Vice President of Client Operations, the
Director of Partner Success serves as a primary contact for
investigating, addressing, and escalating issues and inquiries of
varied complexity and urgency related to Landmark’s health plan
partners across multiple departments. Primary goals of the Director
of Partner Success include: extending the partnership with health
plans by exploring new strategic opportunities; supporting contract
settlement and renewal processes; and ensuring that Landmark a
partner of choice. •
Triages issues and inquiries related to strategic opportunities,
financial settlements, contractual questions, health plan client
data exchange, member customer service, claims processing,
reporting, quality programs, and other topics •
Bachelors Degree required, Master’s Degree preferred
• Provides excellent service and delivers timely responses to
internal and external customers
• Organizes Joint Operating and Executive Committee schedule and
materials in partnership with regional presidents and market
general managers
• Compile and maintain relationship maps, track communications with
partners, and generally facilitate account management activities
between Landmark and health plan partners
• Provide guidance to internal Landmark team and resolve any
questions or concerns with partners related to contractual
interpretation in partnership with Landmark legal team
• Responsible to support discussions and provide project management
for strategic partnership discussions and financial settlements
• Manage Project Manager for Partner Success teammates to support
execution of responsibilities
• Some travel required
• 3 or more years’ experience in partner facing role
• Medical group or health plan experience preferred
• Account or project management experience preferred
• Windows-based computer skills required
• Proficient in Microsoft PowerPoint, Excel, and Word
Keywords: Landmark Health, Irvine , Director, Partner Success, Other , Irvine, California
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