Manager, Field IT - RCCB
Company: Reyes Coca-Cola Bottling
Posted on: June 4, 2021
The Field IT Manager oversees a
team that provides discreet, end-to-end, concierge technical
support to senior executives and corporate employees. This
position will also have direct reports within the Market Units that
provide technical support to field employees. The Field IT Manager
will develop their team’s skills to be self-sufficient handling day
to day tasks.
Position Responsibilities may include, but not limited
- Manages Field IT direct reports
and ensures team achieves specific performance metrics via goals,
creating/closing tickets, and customer satisfaction
- Single point of escalation for
all senior executives’ technology related issues.
- Works closely with the IT
Service Center to provide second line technical support for
executive issues in line with service level objectives.
- Maintains confidentiality and
privacy in all dealings with executives.
- Maintains Standard Operating
Procedures (SOP), policies, Service Level Agreements (SLAs),
end-user training, and technical end-user knowledge
- Partners with other computing
groups (network, data center, etc.) and Business Unit support teams
to provide comprehensive end-user solutions.
- Works with IT Security for the
ongoing management of end-user device security (patching,
- Keeps abreast of technology
trends and applications to support problem solving by understanding
current best practices and possible alternative
- Other projects or duties as
Required Skills and
Preferred Skills and
- Bachelor’s degree in IT related
discipline such as Computer Information Systems.
- 6+ years' experience with
executive level support in a corporate setting.
- 3+ years’ experience managing
- On call 24 hours a day, 7 days
a week, 365 days a year with onsite service level
- Ability to travel out of state
on short notice.
- Ability to work in a
fast-paced, highly technical environment.
- Excellent verbal and written
- Excellent customer service
skills and able to handle sensitive and challenging support
situations with a calm, methodical approach.
- Experience managing
financial budgets on a project and department
- Ability to implement solutions
with little or no guidance.
- Experience with Apple
configuration and support experience (iPads, iOS, iPhones,
MacBook, etc.), as well as Android and their related OS
- Experience working with Active
Directory, MS Office, Windows, Configuration Manager, Mac
- Good understanding of networks,
audio/video and video conferencing.
- This position must pass a
post-offer background and drug test.
Physical Demands and Work
Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. Due to the nature of our business in
regard to such things as delivery schedules, order inputs,
selection, and Department of Transportation Hours of Service,
overtime, attendance and punctuality are essential job
functions. Should an individual in this classification not be
able to adhere to this requirement due to a disability, they should
contact their Human Resources department to see what, if any,
reasonable accommodation may be made.
- Certifications in Apple,
Microsoft Certified Professional, Microsoft Technology
Specialist, or equivalent technical certification.
- Citrix experience.
- Experience with end point
management tools, such as SCCM, JAMF, AirWatch, Adaptiva, Cylance
and Printer Logic.
- ITIL 4 Foundations
- Situational Leadership
As an Equal Opportunity
Employer, Reyes Holdings companies will recruit and select
applicants for employment solely on the basis of their
qualifications. Our Practices and Procedures, including those
relating to wages, benefits, transfers, promotions, terminations
and self-development opportunities, will be administered without
regard to race, color, religion, sex, sexual orientation and gender
identity, age, national origin, disability, or protected veteran
status and all other classes protected by the Federal and State
Government. Drug Free Employer.
Keywords: Reyes Coca-Cola Bottling, Irvine , Manager, Field IT - RCCB, Other , Irvine, California
Didn't find what you're looking for? Search again!