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Customer Success Specialist - Night Shift

Company: Anduril Industries
Location: Irvine
Posted on: May 3, 2021

Job Description:

Customer Success Specialist - Night ShiftIrvine, CA /Sales and Marketing - Customer Success /Anduril is a defense technology company, bringing Silicon Valley talent and funding to the defense sector. Our technology helps our customers solve their toughest challenges by enabling them to make better, more informed decisions in life-and-death situations. We've assembled a diverse team of experts in artificial intelligence, computer vision, sensor fusion, optics, and data analysis that are creating software and hardware solutions to radically evolve the capabilities of the United States and our allies. If you are passionate about solving problems that have real impact, come join Anduril and build the future of defense.Anduril is looking for a seasoned customer support and escalations management professional to join our growing team! As Customer Success Specialist, you will support our customers globally by analyzing data, communicating proactively, and working cross-functionally with a number of internal teams to resolve issues and optimize the end-to-end customer experience.If you are passionate about bleeding-edge technology, solving complex problems, interacting and working alongside professionals that span a wide-range of disciplines, and providing top-tier support, Anduril is interested in speaking with you!Responsibilities:Support Anduril's global customers through proactive communications, triage of customer-reported issues, and providing status transparency through to resolutionBuild out and maintain detailed reporting on customer contacts and reported issuesPropose process improvements based on customer feedback and available metrics/analyticsPerform maintenance on Anduril hardware through use of Linux command line functionsRequirements:3+ years of customer/technical support experience with a focus on final-tier escalation supportWillingness to work weekends and non-standard hours (3pm-12am Pacific)Ability to communicate with cross-functional teams effectively and build/maintain strong working relationshipsConfident with navigating ambiguity and creating new ways of doing thingsExcellent written, visual, and verbal communication skillsExtreme attention to detail and curiosity of how technologies workCapable of prioritizing and managing a variety of tasks that span across multiple teamsDynamic support professional with a "can do" attitudeLinux proficiency with focus on command line functionsU.S. Person status is required as this position needs to access export controlled data.Anduril is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply. If you are someone passionate to work on problems that matter, we'd love to hear from you!SDL2017

Keywords: Anduril Industries, Irvine , Customer Success Specialist - Night Shift, Other , Irvine, California

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