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Company: Hoag Hospital Newport Beach
Location: Irvine
Posted on: May 3, 2021

Job Description:

The Front Office Assistant for the Outpatient Treatment Center team of Hoag Hospital and its affiliates (the "Organization") perform a variety of clerical duties and front office operations in support of the patient care activities, ensuring even patient flow and continuous communication within the Infusion Center, referring physician offices, and organizational staff.

The Front Office Assistant displays and practices a work style that reflects the mission, vision, and values of the Outpatient Treatment Center, as well as the Organization. Participates in the continuous quality improvement process. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventive maintenance

Essential Functions :

  • Facilitates the registration and scheduling process for patients presenting to the Outpatient Treatment Center.
  • Greets visitors promptly and courteously, using eye contact upon their arrival in the Outpatient Treatment Center.
  • Answers phones and assists walk-in patients, consistently providing timely and accurate information to patients, physicians, organization personnel, and the public sector to achieve the highest possible level of satisfaction.
  • Collects initial demographic and clinical patient information and enters it into the medical record.
  • Compiles charts for new patients and prepares charts for the next day.
  • Supports administrative functions for the Outpatient Infusion Center as requested.

Education, Training, and Experience :

  • High School Graduate or equivalent education and experience required.
  • Knowledge of Microsoft Office Suite including Outlook, Word, and Excel required.
  • Minimum of one-year medical front office or equivalent administrative experience required.
  • Working knowledge of medical terminology and anatomy required.
  • Two years of medical front office experience preferred.
  • Experience within an acute healthcare system environment preferred.
  • Knowledge of healthcare database systems preferred.
  • Understanding of insurance procedures preferred.
  • Bachelor's degree in healthcare-related field preferred.

Preferred :

  • Three (3) years front office experience within an acute healthcare system environment.

Skills or Other Qualifications:

Required :

  • Working knowledge of medical terminology, plus a full understanding of medical insurance procedures.

Preferred :

  • Troubleshooting and problem-solving skills.
  • Intermediate knowledge of Microsoft Office Suite, including Outlook, Word, and Excel.

License and Certifications:

Required :

  • N/A

Preferred :

  • N/A

Keywords: Hoag Hospital Newport Beach, Irvine , FRONT OFFICE ASSISTANT III - IRVINE CANCER OP TRTMNT CTR, Other , Irvine, California

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