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AV Engineer

Company: RGBSI
Location: Irvine
Posted on: May 3, 2021

Job Description:

Job Description: This is what you'll do:
Responsible for configuring, operating, and maintaining Audio-Visual (AV) equipment and solutions
Design, code, test, and troubleshoot the technology and configurations in our conference rooms and custom audio-visual deployment spaces
Follow the standards and policies defined for the AV services, conference rooms, and Zoom services
Design, administer, and manage a scalable enterprise-level AV platform based on the business requirements
Lead testing practices to ensure AV changes/upgrades don't negatively impact key business applications or user experience.
Document the deployment, troubleshooting, and operational processes required to build and operate our AV solution
Develop custom configurations and/or software solutions around AV services as necessary
Provide the last line of defense for AV support within IT
Act as a Subject Matter Expert (SME) for Zoom rooms, telephony system, conference room architecture/standards, video/audio/web conferencing, and streaming & digital signage infrastructure
Drive initiatives to continuously improve our end-users' experience based on user feedback and monitoring data
Manage enterprise AV platform and leverage your scripting skills to automate activities
Develop positive relationships with the business and other functions involved in downstream technical processes
Collaborate with members of the information security, network, Active Directory, End User Computing, Messaging/O365, and cloud teams to ensure our AV set up meet user requirements and align with the overall IT technology portfolio, processes, and procedures
Document standards and provide on-going training to more junior members of the AV team
Look to improve all aspects of the AV services continually

This is what you'll need:
At least 6-8 years (or relative) in the AV Engineer role, where you learned the nuances of IT Administration
Bachelor's is preferred for this position
Experience with: On-Prem telephony system, Microsoft O365 integrations, and BI Platforms, PowerShell scripting, Cloud-Telephony systems, Zoom configuration and management, multiple collaboration platforms, conference room designing, MS Teams, and Level 3 escalation support
Ability to identify, scope, and recommend improvements in the AV space
2 to 4 years of scripting experience such as Python, PowerShell, or other automation tools
Tech Savvy - Ability and passion for learning new technology and tools
Passion for Customer Support - A drive to help end-users get what they need to do their jobs the best they can. A sense of satisfaction from assisting end-users in getting what they need on time
Ability to communicate at all levels within the organization - Business Stakeholders, Senior Managers, and C-Level Execs
Prioritization Skills - The ability to analyze support requests and prioritize them based on impact
Discipline - The discipline to actively manage AV tickets and internal IT tasks without getting distracted by email, chat, or other ad-hoc communication
A Teacher - Able to teach end-users about IT technologies or solutions to their issues in an easy to understand the way
Self-Starter - The ability to actively look for effective tasks to complete in times of low tickets

Keywords: RGBSI, Irvine , AV Engineer, Other , Irvine, California

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