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Service Desk Engineer (Weekends)

Company: Cal Net Technology
Location: Irvine
Posted on: May 3, 2021

Job Description:

NexusTek is a national, full-service provider of IT solutions to SMB organizations. We excel in tackling the complexities of partially and fully outsourced IT, voice system implementation, cloud enablement and migration, document management, data back-up and protection. At NexusTek, we never forget that even though technology changes, demonstrating integrity never does. We are proud of our past, excited about our future, and confident of our continued success.

We are seeking a skilled Service Desk Engineer who will provide technical support for the Company's clients. This is a telephone-based role.

Schedule:

Thursday and Friday: 8:00 AM - 4:30 PM AZ MST

Saturday and Sunday: 8:00 AM - 8:00 PM AZ MST

Monday - Wednesday: Off

Essential Duties and Responsibilities:

  • Provide excellent client support via telephone and e-mail for tier I tickets including return of customer calls emails and inquiries with urgency.
  • Assist clients in troubleshooting the following server issues:

Windows Server 2008/2012/2016: Active Directory, DNS, DHCP, etc.

Exchange Server 2010/2013/2016/Office 365

Blackberry Enterprise Server

VMWare ESX and/or Microsoft Hyper-V

Symantec Backup Exec

Backup and DR

Common Client/Server Applications including MS Office

  • Assist clients in troubleshooting the following networking issues:

SonicWall VPN/Firewalls

Cisco Routers/Switches

ShoreTel Director

Internet-related problems

  • Assist clients in troubleshooting the following workstation, peripheral and mobile device issues:

Office 365

Windows 7/10

Standard and proprietary applications

Desktop and laptop hardware

Printers, scanners, fax devices

Mobile devices (iPhone, Windows Mobile, Android)

  • Maintain comprehensive notes in ConnectWise and update cases as needed until resolved.
  • Continually identify and propose new ideas for improving department effectiveness.

Qualifications:

The candidate must possess a relevant combination of education, experience and training that demonstrates the knowledge, skills and abilities to perform the essential functions.

Pay and Benefits:

Our competitive pay and employee benefits program reflects our commitment to attract, motivate, and retain the highest quality and most competent employees. Our employee benefits program includes PPO and HMO medical, dental, vision, life insurance, FSA, 401K Plan and generous paid PTO and holidays.

Thursday and Friday: 8am - 4:30pm AZ MST

Saturday and Sunday: 8am - 8pm AZ MST

Mon - Wed: Off

Keywords: Cal Net Technology, Irvine , Service Desk Engineer (Weekends), Other , Irvine, California

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