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Technical Customer Service - Electronic Applications, Adhesive Automotive Components, TCS Field Eng

Company: Henkel
Location: irvine
Posted on: May 3, 2021

Job Description:

Technical Customer Service - Electronic Applications, Adhesive Automotive Components, TCS Field Eng


At Henkel, you can make a difference and craft your career. That's why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


* Demonstrated ability to regularly give presentations to customers * Contributes market information to be used in the development of new product formulations, processes and applications to address customer changes in specifications and requirements * Self prioritizes business and customer needs. * Able to evaluate risk/reward and probability for success in relationship to business goals * Contributes to development of technology strategy for business unit or team * Prioritizes project plans to deliver results and manage complex projects or concurrent projects * Responsible for successful resolution of quality and/or process improvements. * Accountable for finding root causes of customer issues and their successful resolution in claim related situations * Has specific knowledge of customer processes, products and applications beyond use of our products * May participate in Market Teams on a regional basis in targeted market area * Demonstrates understanding of customer culture and anticipates their needs and technologies * Recommends innovative product and process solutions, to enhance/define/create customer value. * Responsible for clear communication of quantified value to the customer. * May train and mentor technical service professionals


* Bachelor's Degree in Engineering, Chemistry or relevant Science discipline * Product, applications, customer knowledge to deliver/quantify value and run demos * Analytical, mechanical, organizational, troubleshooting, and problem solving skills * Selling/Negotiation and Business/Industry Acumen skills * Relationship Building and Teamwork skills * Leverages Digital Tools Motivated, Takes Initiative, Willing to Change, High Learning Agility * Creative, Adaptable, Deals with Ambiguity, Drives Change & Innovation * Oral/written communication (English and/or local languages) * Coaching and Development Leadership & Strategy

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression,and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

JOB ID: 21013721

Contract & Job type: Full Time, Regular

Contact information for application-related questions: 1-866-836-7067

Keywords: Henkel, Irvine , Technical Customer Service - Electronic Applications, Adhesive Automotive Components, TCS Field Eng, Other , irvine, California

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