System Engineer

Company: CU Direct
Location: Irvine
Posted on: April 8, 2021

Job Description:

We are looking for a talented System Engineer ! The individual is responsible for operationally supporting all the systems and sub-systems related to corporate services. Responsible for ensuring proper monitoring, establishing & reviewing performance baselines & metrics, act as the escalation for complex incidents & problems for the corporate systems, key driver of problem management. Works closely with HR, Finance and other corporate related departments with user provisioning and desktop related issues. The individual will help facilitate the company's effort in moving IT infrastructure to the Azure cloud. The engineer will also take part in the introduction of new technologies to ensure the success of on boarding employees and any related technology that helps them be successful in their work day.
What You'll Be Doing:Technical Expertise: Gain an in-depth understanding of application functionality and the technical operational processes needed to support corporate IT systems. Acquire knowledge on the interaction of all the systems & sub-systems, how data flows, where failures are logged, & how they need to be monitored. Has strong technical expertise in the O365 product line. Performance & Monitoring: Ensure all aspects of the platforms systems & sub-systems have monitoring to facilitate quick resolution to system issues and minimize downtime including when new technologies are introduced into the environment. In addition, through the utilization of monitoring tools and internal data maintain a performance baseline and monitor results, specifically before & after changes to the environment. Analyze and report on any deviation discovered during review of performance metrics. User Support: Act as primary escalation for the analysis and troubleshooting of the user environment and provide resolution/workaround for application issues to our internal staff. Lead the creation of support solutions, automation, tools, & scripts to aid in quicker resolution & recovery from system issues. Reporting: Review support trends and report problems to management team to help improve the stability, security, supportability, & performance of the systems. Documentation of all supported systems is mandatory. Provide weekly reports to management relating to tickets, projects, & support work.
Living the Values:

• Value Team Members and Commit to their GrowthWith the right tools and opportunities, we cultivate a respectful environment where people can thrive.
  • Imagine. Innovate. Inspire.We innovate with passion, take measured risk, embrace diversity of thought and champion necessary change.
    • Optimize the ExperienceWe collaborate to create best-possible experiences for our team members and customers.
      • Achieve Exceptional ResultsWe align on desired outcomes and take responsibility for achieving our goals.
        The Ideal Candidate:
        Education:
        • Bachelor's or equivalent work experience.Experience:
          • A minimum of seven years' technical experience supporting infrastructure systems
          • Experience with collaboration tools including WebEx teams and Microsoft O365
          • Expert knowledge on windows architecture, including Active Directory, Windows Server, & IIS, GPO, and Exchange.
          • Experience being in a on call rotation.---Specialized Skills:
            • Aptitude for Problem Solving and Trouble Shooting technical issues
            • Willingness to learn new technologies and know when to apply them
            • Can work effectively within a team environment and resolve conflict
            • Strong oral, written communication skills, including the ability to communicate effectively with non-technical users.
            • Ability to work in fast paced / rapidly evolving environment.
            • Knowledge of ITIL processes and working within ticketing systems
              About CU Direct---CU Direct helps credit unions, dealers and affinity groups succeed.Since 1994, CU Direct has been the leading advocate for credit unions. We are credit union owned, credit union focused, and CUSO driven. Through exceptional products and services, we create exponential value for credit unions. Our broad range of innovative, industry leading lending solutions and technology help them achieve their lending goals and to be more successful.

Keywords: CU Direct, Irvine , System Engineer, Other , Irvine, California