Summons Administrator

Company: Americor
Location: Irvine
Posted on: April 6, 2021

Job Description:

Americor is an innovative finance technology company, with a unique approach to debt resolution. We are looking for an organized and detail-oriented Summons Administrator to join the Summons Team in our Negotiations department.

The Summons Admin is the main point of contact for a client that has received a summons. As the Summons Admin, you will walk the client through the process of responding to their summons to avoid receiving a default judgment, without giving legal advice. Someone with customer service and administrative work in an office environment will have good transferable skills for this role.

Summons Administrator Responsibilities:

• Maintain constant communication with clients via Email, text message, and phone calls to keep everyone apprised of new information and account status
• Handle escalated calls regarding the legal process, provide outstanding customer service and guidance without giving legal advice
• Managing all documentation that pertains to the Client's account
• Work with 3rd party Attorney firms to coordinate and manage the Attorney document preparation.
• Ensure important file dates and/or due dates and hearing dates are not missed
• Maintain open communication with the Negotiations team
• Update the CRM with notes and to create tasks for negotiators to maintain assigned legal accounts
  A successful candidate will have the following skills and experience:
  
  
  • 1+ year experience working in an administrative or customer service capacity in the legal or debt settlement industry
  • Excellent customer service skills with the ability to calmly handle escalated issues with frustrated clients is a must
  • Outstanding ability to multi-task, able to speak with clients on the phone while documenting information in the CRM
  • Comfortable utilizing scripts to provide the client with information regarding their summons
  • Must be able to accurately type 30-40 wpm
  • Superb attention to detail
  • Highly organized
  • Technically savvy, able to use MS Office, efax and maintain comprehensive notes in the CRM
  • A general understanding of the debt settlement process and how litigated accounts are negotiated is a plus!
  • Understand that we are not attorneys and that we will only tell clients to respond to the summons, not give advice on how to respond
  • Bilingual-Spanish is a preferred
    Americor offers a competitive benefits package:
    
    
    • Medical w/ employer contribution for employees and their dependents
    • Dental w/ employer contribution for employees and their dependents
    • Company Paid Group Life / AD&D Insurance
    • Employee Assistance Program (EAP)
    • 401(k)
      
      We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver's license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.
      
      Americor Funding, Inc. (the "Company") has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company's policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.
      
      Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.
      
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Keywords: Americor, Irvine , Summons Administrator, Other , Irvine, California