Operations Support Specialist
Company: Restaurant365
Location: Irvine
Posted on: April 5, 2021
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Job Description:
Restaurant365 is a young SaaS company disrupting the restaurant
industry! Our cloud-based platform provides a unique, centralized
solution for accounting and back office operations for restaurants.
Restaurant365's culture is focused on empowering team members to
produce top notch results while elevating their skills. We're
constantly evolving and improving to make sure we are and always
will be "Best in Class" ... and we want that for you too! In 2019
Restaurant365 closed $88 million in Series C funding, bringing the
total minority investment by Bessemer Venture Partners, ICONIQ
Capital, and Tiger Global Management to $140 million, to support
the company's vision of providing the best technology to the
restaurant industry. Our diverse portfolio of clients includes
well-known nationwide franchises as well as your favorite local
spot. From fine dining to fast casual... R365 does it all!--
Responsibilities: -- The essential functions include the following.
Additional duties may be assigned when needed. -- Prompt customers
for information necessary to troubleshoot problem reports -- Reach
out to customers by phone and / or screen share as necessary to
understand problem reports -- Identify solutions to problem reports
and deliver them to customers -- Help customers understand R365
software operations, catering, scheduling, and manager log
functions -- Route non-operations customer issues to appropriate
teams and team members -- Diagnose and document software defects
and escalate them to Operations Support Manager or Lead --
Participate in live chats -- Manage personal queue of customer
tickets -- Identify gaps in company self-help documentation --
Train and mentor new team members at the request of Support
management Qualifications: -- Bachelor's degree with emphasis in
business and / or finance and / or accounting preferred --
Restaurant industry experience preferred -- Strong understanding of
general business principles -- Excellent problem-solving skills --
Clear and effective oral and written communication -- Strong grasp
of software and internet technologies -- 401k + matching -- Team
member stock options -- Unlimited PTO + Company holidays -- Weekly
catered lunches + snacks -- Wellness initiatives Why join our
amazing team? -- We are a family who prides themselves in creating
innovative solutions and producing quality work. -- Our product is
the secret ingredient that makes a real difference to restaurants
nationwide. -- The open concept work environment that we have
created is causal, collaborative and cultivates communication.--
R365 was founded by an experienced team of software & finance
veterans committed to developing an all-inclusive back office
solution.--We help restaurants grow! R365 is an Equal Opportunity
Employer and we encourage all forward thinkers who embrace change
and possess a positive attitude to apply.
Keywords: Restaurant365, Irvine , Operations Support Specialist, Other , Irvine, California
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here to apply!
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