Operations Support Specialist

Company: Restaurant365
Location: Irvine
Posted on: April 5, 2021

Job Description:

Restaurant365 is a young SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back office operations for restaurants. Restaurant365's culture is focused on empowering team members to produce top notch results while elevating their skills. We're constantly evolving and improving to make sure we are and always will be "Best in Class" ... and we want that for you too! In 2019 Restaurant365 closed $88 million in Series C funding, bringing the total minority investment by Bessemer Venture Partners, ICONIQ Capital, and Tiger Global Management to $140 million, to support the company's vision of providing the best technology to the restaurant industry. Our diverse portfolio of clients includes well-known nationwide franchises as well as your favorite local spot. From fine dining to fast casual... R365 does it all!-- Responsibilities: -- The essential functions include the following. Additional duties may be assigned when needed. -- Prompt customers for information necessary to troubleshoot problem reports -- Reach out to customers by phone and / or screen share as necessary to understand problem reports -- Identify solutions to problem reports and deliver them to customers -- Help customers understand R365 software operations, catering, scheduling, and manager log functions -- Route non-operations customer issues to appropriate teams and team members -- Diagnose and document software defects and escalate them to Operations Support Manager or Lead -- Participate in live chats -- Manage personal queue of customer tickets -- Identify gaps in company self-help documentation -- Train and mentor new team members at the request of Support management Qualifications: -- Bachelor's degree with emphasis in business and / or finance and / or accounting preferred -- Restaurant industry experience preferred -- Strong understanding of general business principles -- Excellent problem-solving skills -- Clear and effective oral and written communication -- Strong grasp of software and internet technologies -- 401k + matching -- Team member stock options -- Unlimited PTO + Company holidays -- Weekly catered lunches + snacks -- Wellness initiatives Why join our amazing team? -- We are a family who prides themselves in creating innovative solutions and producing quality work. -- Our product is the secret ingredient that makes a real difference to restaurants nationwide. -- The open concept work environment that we have created is causal, collaborative and cultivates communication.-- R365 was founded by an experienced team of software & finance veterans committed to developing an all-inclusive back office solution.--We help restaurants grow! R365 is an Equal Opportunity Employer and we encourage all forward thinkers who embrace change and possess a positive attitude to apply.

Keywords: Restaurant365, Irvine , Operations Support Specialist, Other , Irvine, California