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Process Implementation Administrator (Service Strategy)

Company: States Title
Location: Irvine
Posted on: April 5, 2021

Job Description:

About Us

States Title is a top 10 title and escrow provider that is intelligently transforming closings by applying machine intelligence to the age-old processes and procedures in the $25B Title and Settlement industry. States Title makes residential real estate simple and efficient, allowing lenders to close more loans, faster, and at a lower cost.

About The Role

The Process Implementation Administrator will be responsible for overall management and oversight of all production system tasks relating to the operation. This person will review incoming requests for clarity, comprehension and impact. They will submit approved requests to the Production System Administrators and manage the status of said request. This person will be responsible for testing new or revised workflows in the production system while collaborating with the Ops team Managers of Supervisors. They will offer approval to deploy into production when required. They will provide feedback, train, plan rollout, and execute launch for all new and impactful processes to ensure successful release. They will develop efficient and well-documented processes and own continuous process improvement driven by performance metrics. They will inspire their colleagues to create a delightful customer experience, furthering the States Title mission to make the home closing process as frictionless as possible for homebuyers, real estate agents, and lenders. They will be excited to join the 'title and escrow company of the future.' They will collaborate with the Operations Managers and Supervisors and the Title Production Admin Team to create an efficient, enjoyable work environment. They will provide invaluable Title and Escrow operational expertise to the larger organization, including the Product, Business Operations, and Application Support teams.

What will you be doing?

  • Collaborate with Title Production System Administrator Team
  • Manage and oversee testing for new processes, new customers, and new geographies
  • Evaluate incoming Production System requests and determine viability and priority
  • Work with Learning and Development team to coordinate trainings for new features
  • Manage rollout to broader team, whether full trainings, how-to guides, etc.; Ensure on-time completion and training in line with new feature releases
  • Work with the leadership at the center to create a system of QA checks throughout the order process with the goal of eliminating all customer-impacting errors; Establish roles and responsibilities for a sustainable QA practice
  • Work with Biz Ops team to launch future operations centers and States' ability to process more complex transactions
    What skills and experience do you need?
    • 3-5 Years' experience with Resware
    • 5+ Years of Title and Escrow experience
    • Bias toward ownership / action
    • Extreme attention to detail and organizational skills
    • Comfort with constant change and process improvement
    • Highly proficient computer skills and open to learning new software/ programs often

      We want the work you do here to be the best work of your life

      We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission.

      We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent.
      • Our passionate, capable team will always be our #1 benefit
        • We are proud of the team we have built so far, and we are excited about the team we have yet to add
        • Learn something new every day
        • Get more done than you would anywhere else
        • Highly competitive salaries and stock option grants
        • Health, dental, and vision benefits for you and your family
        • Flexible work hours
        • Unlimited vacation policy
        • A modern, helpful 401(k) plan (thanks to Captain401)
        • Wellness and commuter benefits

Keywords: States Title, Irvine , Process Implementation Administrator (Service Strategy), Other , Irvine, California

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