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Application Support Specialist

Company: Smart Energy Water
Location: Irvine
Posted on: February 24, 2021

Job Description:

Position: Product Applications SupportLocation: Irvine, CA/remoteFull time PermanentCompany: Smart Energy Water () Role - Summary:The Smart Energy Water has dynamic, success-driven, team-oriented and committed environment to address world's #1 challenge for energy sustainability and water conservation working with Energy &Utilities industry to educate, empower and engage globally everybody through #1 Energy & Water Cloud Platform.Smart Energy Water fosters career development and provides leadership training, education, workshops, and coaching for all employees. Smart Energy Water promotes a healthy work-life balance and promotes multiple employee engagement activities. Smart Energy Water emphasizes on employee benefits from Medical, Dental, Vision to access to lots of perks onsite gym. Summary:This role is responsible for all aspects of successful application & development support in TIER III activities. A successful Applications support candidate is proactively resolving client-facing and technical issues in a timely, effectively, and professional manner while achieving consistently high customer and employee satisfaction scores within an environment that's well documented and easy to join. Essential Duties and Responsibilities:-- Deploying, configuring and troubleshooting web applications on the product platform.-- Receive & Resolve support issues which require changes-- Serve as escalation point for all technical product issues-- Debugging applications and maintenance of applications-- Triage resources to ensure timely, effective, repeatable, and scalable issue resolution-- Communicate with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages-- Provide manual workarounds for major issues until permanent code fix is delivered.-- Reply to functional queries, Understanding & analysis of user requirement for minor enhancements. Participate in the UAT Testing for any bugs/new application features-- Experience in Application Support (cloud-based Applications, Web & Mobile Applications)-- Advanced server, networking, and virtualization knowledge-- Interpersonal skills: including communication, active listening and customer-care-- Ability to multi-task and adapt to changes quickly-- Technical awareness: ability to match resources to technical issues appropriately-- Advanced understanding of support tools, techniques, and how technology is used to provide IT services-- Must be motivated, detail oriented, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality-- Ability to communicate clearly and effectively with clients, vendors, and peers-- Fully stocked kitchen and breakfast on Fridays and more. Access to gym and other discounts and employee perks!Requirements:-- Experience in Application Support (cloud-based Applications, Web & Mobile Applications)-- Advanced server, networking, and virtualization knowledge-- Interpersonal skills: including communication, active listening and customer-care-- Ability to multi-task and adapt to changes quickly-- Technical awareness: ability to match resources to technical issues appropriately-- Advanced understanding of support tools, techniques, and how technology is used to provide IT services-- Must be motivated, detail oriented, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality-- Ability to communicate clearly and effectively with clients, vendors, and peers

Keywords: Smart Energy Water, Irvine , Application Support Specialist, Other , Irvine, California

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