Jr. Call Monitor

Company: Americor
Location: Irvine
Posted on: February 22, 2021

Job Description:

Americor is an innovative finance technology company, focusing on consumer loans and debt resolution. We are looking for a detail-oriented Jr. Call Monitoring Representative to join our growing team!As a Jr. Call Monitor, you will audit calls based on a strict set of guidelines and procedures to ensure all compliance and regulatory requirements are upheld. You will communicate relevant feedback to management to continually enhance the customer experience.What you will do: * Daily call monitoring per the predefined sampling criteria.* Analyze quality of calls by focusing on regulatory requirements, sales and service procedures, accuracy of information given and collected, and delivering on Americor's Customer Experience standards* Communicate findings with relevant managers and team members* Other activities as assigned Americor offers a competitive benefits package:* Medical w/ employer contribution for employees and their dependents* Dental w/ employer contribution for employees and their dependents* Company Paid Group Life / AD&D Insurance* Employee Assistance Program (EAP)* 401(k)What will make you successful: * At least 1 year experience in a call center environment* Exceptional listening and analytical skills* Strong knowledge of customer care processes and techniques* Great focus on customer satisfaction* Demonstrated ability to work well individually and in a team environment* Outstanding attention to detail* A high degree of professionalism and tact* Technically savvy with knowledge of Google and Microsoft products; able to learn new software quickly* Must be able to accurately type 45 wpm or more* Excellent oral, written and interpersonal communication skills* Self-starter with the ability to meet deadlines* Skilled in working independently and following through on assignments with minimal direction * Ability to sit, view a computer monitor and keyboard for extended periods of time* Ability to perform repetitive work according to set procedures for an extended period of timeOperate with INTEGRITY, deliver VALUE, strive for EXCELLENCE and do it with PASSION and you will make a difference in people's lives at Americor. Apply today!!We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver's license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.Americor Funding, Inc. (the "Company") has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters ("Agency"). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company's policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.Powered by JazzHRoQqCGvIbWm

Keywords: Americor, Irvine , Jr. Call Monitor, Other , Irvine, California