Jr. Call Monitor
Company: Americor
Location: Irvine
Posted on: February 22, 2021
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Job Description:
Americor is an innovative finance technology company, focusing
on consumer loans and debt resolution. We are looking for a
detail-oriented Jr. Call Monitoring Representative to join our
growing team!As a Jr. Call Monitor, you will audit calls based on a
strict set of guidelines and procedures to ensure all compliance
and regulatory requirements are upheld. You will communicate
relevant feedback to management to continually enhance the customer
experience.What you will do: * Daily call monitoring per the
predefined sampling criteria.* Analyze quality of calls by focusing
on regulatory requirements, sales and service procedures, accuracy
of information given and collected, and delivering on Americor's
Customer Experience standards* Communicate findings with relevant
managers and team members* Other activities as assigned Americor
offers a competitive benefits package:* Medical w/ employer
contribution for employees and their dependents* Dental w/ employer
contribution for employees and their dependents* Company Paid Group
Life / AD&D Insurance* Employee Assistance Program (EAP)*
401(k)What will make you successful: * At least 1 year experience
in a call center environment* Exceptional listening and analytical
skills* Strong knowledge of customer care processes and techniques*
Great focus on customer satisfaction* Demonstrated ability to work
well individually and in a team environment* Outstanding attention
to detail* A high degree of professionalism and tact* Technically
savvy with knowledge of Google and Microsoft products; able to
learn new software quickly* Must be able to accurately type 45 wpm
or more* Excellent oral, written and interpersonal communication
skills* Self-starter with the ability to meet deadlines* Skilled in
working independently and following through on assignments with
minimal direction * Ability to sit, view a computer monitor and
keyboard for extended periods of time* Ability to perform
repetitive work according to set procedures for an extended period
of timeOperate with INTEGRITY, deliver VALUE, strive for EXCELLENCE
and do it with PASSION and you will make a difference in people's
lives at Americor. Apply today!!We are an equal opportunity
employer without regard to race, religion or religious creed
(including religious dress and grooming practices), color, sex
(including pregnancy, perceived pregnancy, childbirth,
breastfeeding, and any related medical conditions), gender, gender
identity and expression, sexual orientation, transitioning status,
national origin, ancestry, citizenship status, uniform service
member status, military and veteran status, marital status,
pregnancy, age, protected medical condition, genetic information,
mental or physical disability, holding or presenting a driver's
license issued under Cal. Vehicle Code Section 12801.9, or any
other category protected by applicable federal, state or local
law.Americor Funding, Inc. (the "Company") has an internal
recruiting department. Americor Funding Inc. may supplement that
internal capability from time to time with assistance from
temporary staffing agencies, placement services, and professional
recruiters ("Agency"). Agencies are hereby specifically directed
NOT to contact Americor Funding Inc. employees directly in an
attempt to present candidates. The Company's policy is for the
internal recruiting team or other authorized personnel to present
ALL candidates to hiring managers.Any unsolicited resumes sent to
Americor Funding Inc. from a third party, such as an Agency,
including unsolicited resumes sent to a Company mailing address,
fax machine or email address, directly to Company employees, or to
the resume database will be considered Company property. Americor
Funding Inc. will NOT pay a fee for any placement resulting from
the receipt of an unsolicited resume. Americor Funding Inc. will
consider any candidate for whom an Agency has submitted an
unsolicited resume to have been referred by the Agency free of any
charges or fees.Powered by JazzHRoQqCGvIbWm
Keywords: Americor, Irvine , Jr. Call Monitor, Other , Irvine, California
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